Cheyenne Figueroa
Indian Head,Maryland
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PRO Department Supervisor
Lowe’s
Waldorf, MD
04.2024 - Current
- Led team of specialists to achieve sales credit and service objectives.
- Ensured compliance with established standards to enhance customer experience in pro lot and sales floor.
- Assisted teams in meeting project deadlines for PRO customers. Supported coordination efforts to foster collaboration. Aided in resolving issues to enhance project results.
- Cultivated and fortified relationships with new accounts to boost client confidence.
- Developed comprehensive knowledge of store functions through cross-training in diverse operational areas.
Pharmacy Operations Manager
Walgreens
La Plata, MD
04.2019 - 04.2024
- Managed the daily operation of the pharmacy, to ensure delivery of quality pharmacy services meeting the standards of practice and applicable laws and regulations
- Managed technicians, prepare bi-weekly schedules and review staffing levels Ensured workflow processes for departments are running efficiently
- Coached employees when necessary to increase productivity and morale
- Processing new prescription requests and entering them into store software Managed the prescription review process, including organizing incoming prescriptions, verified doctor instructions for correctness and completeness and coordinated with the head pharmacist to ll orders
- Attending to patient needs including providing information about refills, completing prescription transactions, and insuring they have all questions answered by the supervising pharmacist
Education
High School Diploma -
T. Wingate Andrews High
High Point, NC01-2014
Skills
- Leading
- Adaptability
- HIPPA And Privacy Policies
- Attention To Detail Data Entry
- Time Management
- Communication
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Performance improvement
- Sales strategies
Certification
- Power equipment certified
- Immunization Certified
- CPR and First aid Since 2021
- PTCB Certified Pharmacy Technician Since 2020
- Maryland Board of Pharmacy Since 2019
- Narcan Education Since 2015
- Bloodborne Pathogens Since 2014
- HIPPA and OSHA compliance trainings Since 2014
Timeline
PRO Department Supervisor
Lowe’s
04.2024 - Current
Pharmacy Operations Manager
Walgreens
04.2019 - 04.2024
High School Diploma -
T. Wingate Andrews High