JOSE MARTINEZ
Edinburg,TX
Summary
Motivated supervisor with progressive retail career and natural leadership talents. Manage team activities closely to sustain long-term business success. Quality-driven and performance-oriented manager focused on continuous improvement.
Overview
6
6
years of professional experience
Work History
Pro Department Supervisor
Lowe's
02.2025 - Current
- Providing excellent service to Pro customers, understanding their needs, and helping them find solutions for their projects
- Coaching, training, and motivating team members to achieve sales targets and provide top-notch customer service.
- Coaching, training, and motivating team members to achieve sales targets and provide top-notch customer service.
- Understanding the unique needs and requirements of Pro customers, such as offering project planning assistance and ensuring they have access to specialized materials.
Sales Floor Supervisor
Lowes
06.2022 - Current
- Managed daily operations of sales floor, ensuring efficiency and customer satisfaction.
- Collaborated with other managers to establish and maintain store layout and visual merchandising standards.
- Participated in weekly management meetings to discuss progress toward goals and address any challenges.
- Trained and supervised new employees, providing guidance on company policies and procedures.
Customer Service Lead
The Home Depot
06.2019 - 03.2021
- Met personal, team and company goals in customer service environment.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Anticipated needs and resolved problems to keep customers happy.
Education
Associate in Science (A.S.) -
South Texas College
05.2022
Diploma - undefined
Weslaco High School
Skills
- Decision-making
- Project management
- Problem-solving
- Conflict resolution
- Team Collaboration
- Effective communication
- Team management
- Strong leadership
- Decision Making
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
tagalog
Limited Working
Timeline
Pro Department Supervisor
Lowe's
02.2025 - Current
Sales Floor Supervisor
Lowes
06.2022 - Current
Customer Service Lead
The Home Depot
06.2019 - 03.2021
Diploma - undefined
Weslaco High School
Associate in Science (A.S.) -
South Texas College
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