Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Rios

Dallas,TX

Summary

Dynamic fine dining server with a proven track record at Ocean Prime, excelling in exceptional customer service and wine pairings. Recognized for enhancing guest satisfaction through attentive service and effective teamwork. Detail-oriented and skilled in menu memorization, consistently delivering memorable dining experiences in high-volume settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Ocean Prime
Dallas, TX
04.2022 - Current
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Fine Dining Server

Tango Room
Dallas, TX
11.2021 - 04.2024
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.

Fine Dining Server

Shinsei
Dallas, TX
04.2020 - 12.2021
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
  • Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
  • Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
  • Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.

Fine Dining Server

Oishi Sushi
Dallas, TX
01.2020 - 04.2021
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Suggested wine pairings to go with specific menu items.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.

Education

Bachelor of Science -

The University of Texas At Arlington
Arlington, TX
05-2009

Skills

  • Strong communication skills
  • Detail-oriented
  • Wine pairings
  • Exceptional customer service
  • Food allergy awareness
  • Menu memorization
  • Tableside etiquette
  • High volume dining

Certification

TABC, Texas Food Handlers, Manager Food Handlers Certification

Timeline

Fine Dining Server

Ocean Prime
04.2022 - Current

Fine Dining Server

Tango Room
11.2021 - 04.2024

Fine Dining Server

Shinsei
04.2020 - 12.2021

Fine Dining Server

Oishi Sushi
01.2020 - 04.2021

Bachelor of Science -

The University of Texas At Arlington