Matthew Rivera
Boynton Beach,FL
Summary
Supported client relationship management through effective communication and engagement strategies. Assisted in maintaining safety compliance to enhance customer satisfaction. Contributed to the development of training materials and provided mentorship to team members, improving overall performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Aldi
Delray Beach, Florida
09.2025 - Current
- Monitored and enforced adherence to company safety regulations during job execution.
- Executed unloading of pallets from trucks and efficiently organized products on the sales floor.
- Developed and maintained strong relationships with clients and vendors.
- Assessed customer needs with speed and precision.
- Oversaw financial management and ensured compliance with floor safety regulations.
Counselor
West Park Baptist Church
Delray Beach, Florida
05.2025 - 08.2025
- Guided children in developing positive behavior strategies.
- Designed and implemented comprehensive physical and educational curriculum for children.
- Facilitated mentorship and guidance for staff in operational management for children's programs.
Member Specialist
Youfit
Boynton Beach, Florida
11.2024 - 05.2025
- Processed new member registrations while ensuring accuracy in record-keeping.
- Specialized in selling membership packages through phone and in-person interactions.
- Educated members on available fitness programs and class schedules.
- Monitored equipment usage and reported maintenance needs without delay.
Certified Trainer
Chick-fil-A
Boynton Beach, Florida
09.2021 - 12.2023
- Facilitated training sessions for team members on customer service best practices and operational standards.
- Developed training materials to enhance employee knowledge and skills.
- Guided staff in mastering effective communication and teamwork strategies.
- Communicated with customers to provide exceptional service and resolve inquiries.
Education
Associate of Science - Computer Science
Palm Beach State College
Lake Worth, FLundefined
Quantum Highschool
Boynton Beach, FL05.2023
Skills
- Assisted in managing client relationships to enhance satisfaction Supported customer service training initiatives to improve team performance Aided in video editing projects to create engaging content Adapted to feedback to refine skills and processes Complied with safety regulations to maintain a secure environment Engaged customers through effective communication strategies Contributed to training development efforts to enhance employee skills
Certification
CPR First Aid Certification
Timeline
Associate
Aldi
09.2025 - Current
Counselor
West Park Baptist Church
05.2025 - 08.2025
Member Specialist
Youfit
11.2024 - 05.2025
Certified Trainer
Chick-fil-A
09.2021 - 12.2023
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Quantum Highschool
Associate of Science - Computer Science
Palm Beach State College