Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Robinson

Pewee Valley,KY

Summary

Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

15
15
years of professional experience

Work History

Strategic Account Manager - AM Operations

Optum
01.2022 - Current
  • Engaged in day-to-day Account Management support of pre-pay and post-pay payment integrity solutions for premier strategic payers with over $100M in combined savings.
  • Led client implementation initiatives to streamline efficiencies across all contracted solutions.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Senior Subrogation Account Manager

Equian-Optum (Acquisition July 2019)
06.2018 - 01.2022
  • Primary contact and subject matter expert supporting both internal and external partners.
  • Managed client portfolio with combined $74M in yearly recovery performance which included two of the company's top four revenue producing clients.
  • Utilized strong client relationships to encourage retention and growth opportunities.
  • Analyzed KPI data and conveyed quarterly business reviews to leadership groups.
  • Delivered education on products, processes, and best practices to clients and their employer groups.
  • Collaborated internally and externally to identify process enhancement opportunities.

Senior Subrogation Claims Examiner/Team Leader

Trover Solutions - Equian (Merger December 2015)
11.2009 - 06.2018
  • Maintained Examiner work load while mentoring new hires and guiding best practices throughout the unit.
  • Represented the recovery unit in absence of leadership.
  • Participated in operational discussions with clients to identify process gaps and propose solutions.

Subrogation Claims Examiner

Trover Solutions
05.2009 - 11.2009
  • Identified viable subrogation cases and assumed event ownership throughout the life of the claim.
  • Processed claim information reports associated with accident related treatment.
  • Generated over $16M in savings to clients through high level negotiation while maintaining compliance with state and federal law.

Customer Service Representative

Trover Solutions
08.2008 - 05.2009
  • Processed claim information reports relative to accident related treatment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained compliance with HIPAA guidelines.

Education

Bachelor of Science - Business Administration

University of Louisville
Louisville, KY
08.2008

Certified Subrogation Recovery Professional Designation -

National Association of Subrogation Professionals
10.2018

Skills

  • Proven Leader
  • Relationship Development
  • Customer Service
  • Client Interactions
  • Effective Communication
  • Financial Management
  • Data Analysis
  • Operational Efficiency

Timeline

Strategic Account Manager - AM Operations

Optum
01.2022 - Current

Senior Subrogation Account Manager

Equian-Optum (Acquisition July 2019)
06.2018 - 01.2022

Senior Subrogation Claims Examiner/Team Leader

Trover Solutions - Equian (Merger December 2015)
11.2009 - 06.2018

Subrogation Claims Examiner

Trover Solutions
05.2009 - 11.2009

Customer Service Representative

Trover Solutions
08.2008 - 05.2009

Bachelor of Science - Business Administration

University of Louisville

Certified Subrogation Recovery Professional Designation -

National Association of Subrogation Professionals

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Matthew Robinson