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Dedicated performance-driven asset with a stellar record of connecting with customers and driving remarkable sales. Known for exemplary talents sales mastery and exceeding targets with strategic approaches. Intellectual curiosity, and deep product knowledge to solve customer challenges and implement sound business strategies and solutions. Maximizes efficiency of engaging individuals at every level to bridge gaps between securing new leads and problem solving. Excellent skills for critical thinking, time management, and controlling unexpected issues to keep deliverables on track. Organized event specialist experienced in coordinating and executing large- and small-scale events.

Proven track record in enhancing client satisfaction and expanding customer bases, notably at Blue Link Wireless. Skilled in customer relationship building and complex problem-solving, I've driven significant operational improvements and sales growth. Demonstrates strong interpersonal communication and strategy development abilities, ensuring high-quality service delivery and efficient team performance.

Previous call center employee offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable CSR offering a couple of years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. While always on time and punctual.

Results-driven sales professional with proven success in client relationship building and customer retention. Expertise in analyzing market trends to implement strategic sales initiatives that drive revenue growth.

I have over 70 hours of higher education from West Texas A&M University which includes a summer internship for U.S. Congressman Mac Thornberry. I served my state and country as an officer with the city of Borger in patrol, school resource and public relations. I have my Texas Insurance license in Texas Life and Health and Property and Casualty. I started my insurance career with Russ Glaze State Farm in Borger Texas and have quickly built myself up to be one of the leading sales reps not only in Borger but also Amarillo. I was a licensed Realtor for Century 21 in Borger and continued my sales with MI Swaco in Perryton, Danlin Industries in Pampa Rockwater Energy in Canadian. At each location I built my clientele and have recognition in the field as top of the class when it comes to customer service and maintaining constant communication. All my employment has increased my ability to read, judge, and anticipate human emotion, reaction and the ability to communicate in a manner that is productive and lucid. I worked my way up from a field tech and delivery driver. In that capacity I performed maintenance on chemical pneumatic and electrical pumps, set the tubing and hook ups as designed by the customers. Performed testing on equipment, gas lines, oil tanks and wellheads. I never had a safety violation or workplace injury nor did anyone under my immediate supervision. I work in a timely manner, follow direction and am proud of my timeliness and expectation that had been earned for always showing up to work. I am looking for a career where I can spend the rest of my working life and advance myself to my potential. I am looking for a stability that can not be offered in the oilfield and am ready to work for my company, my family and myself. My goal is when those involved look back they remember me as a hire they can be proud of
Dedicated Deputy Sheriff bringing 11 years of excellent performance in law enforcement roles. Passionate about public safety with strong knowledge of local laws and regulations. Proven history of fostering public safety and awareness through consistent patrol efforts and security details for community events. Detail-oriented Insurance sales representative equipped to handle fast-paced work inspecting raw materials and products. Protects consumers by accurately grading commodities and eliminating inferior supplies. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Matthew Rocha

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Sales Representative

Customer Service Associate

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Associate of Arts - Liberal Arts

Bachelor of Arts - Art

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Sales Representative

Customer Service Associate

Associate of Arts - Liberal Arts

Bachelor of Arts - Art

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