Matthew Rocourt
Waltham,MA
Summary
Highly motivated and committed to providing superior performance at an elite level. Strong ability to multitask and prioritize workloads. Detail-oriented administrative specialist offering a wide-ranging expertise. Skilled in communication, organization and task prioritization.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Mount Auburn Hospital
01.2023 - 02.2024
- Data entry
- Processed co-payments
- Coordinated with patients to schedule radiology imaging appointments.
- Advised patients when imaging result were posted to their my chart.
- Obtained orders from doctors offices for radiology imaging.
- Verified insurance and communicated coverage to RAD tech.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Surgical Coordinator- Traveler
Stoneham Gastroenterology
03.2022 - 12.2022
- Data entry
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Checked patients in and out while collecting co-payments.
- Informed patients of treatment plan advised by doctor.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
Surgical Coordinator
Boston Sports And Shoulder Center
03.2020 - 01.2022
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
- Collaborated with local health departments to stay updated on guidelines and regulations.
- Monitored inventory levels of essential supplies, ensuring adequate stock for operations.
- Adhered strictly to HIPAA regulations during data management processes.
- Established relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.
- Increased daily testing capacity through effective resource allocation.
COVID-19 Testing Site Manager
Physician One Urgent Care
06.2017 - 08.2020
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
- Collaborated with local health departments to stay updated on guidelines and regulations.
- Monitored inventory levels of essential supplies, ensuring adequate stock for operations.
- Adhered strictly to HIPAA regulations during data management processes.
- Established relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.
- Increased daily testing capacity through effective resource allocation.
Education
Science -
Middlesex Community College - Bedford
Bedford, MAAssociate’s Degree -
Salem University
Skills
- Complex Problem Solving
- Resolving Customer Complaints
- Registration management
- Patient Education
- Scheduling Diagnostic Procedures
- BLS Certification
- Multitasking and Organization
- Staff Development and Training
- Team Building
Timeline
Patient Access Representative
Mount Auburn Hospital
01.2023 - 02.2024
Surgical Coordinator- Traveler
Stoneham Gastroenterology
03.2022 - 12.2022
Surgical Coordinator
Boston Sports And Shoulder Center
03.2020 - 01.2022
COVID-19 Testing Site Manager
Physician One Urgent Care
06.2017 - 08.2020
Science -
Middlesex Community College - Bedford
Associate’s Degree -
Salem University