Matthew Rodriguez
Anna
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Loves
11.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled cash with high accuracy and took care to check bills for fraud.
Front Office Clerk
Texas Landscape
06.2023 - 08.2023
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Anna High School
Anna, TX05.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Cash Management
- Refund handling
- Merchandise Restocking
- Up-selling techniques
- Retail Merchandising
- Product Recommendations
Timeline
Customer Service Cashier
Loves
11.2023 - Current
Front Office Clerk
Texas Landscape
06.2023 - 08.2023
High School Diploma -
Anna High School
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