Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Rutherford

Prescott,WI

Summary

At Allina Health, excelled as a 911 Dispatcher, leveraging map reading and active listening skills to enhance emergency response times and ensure efficient resource utilization. Demonstrated exceptional problem-solving abilities and a commitment to public safety, significantly improving situational awareness and team cohesion during critical incidents.

Overview

14
14
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Allina Health
09.2011 - Current
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Followed established protocols for professional handling of emergency situations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Assisted callers in emergency situations with appropriate information and support.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.

Firefighter/EMT

Oakdale Fire Department
08.2016 - 08.2018
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

Firefighter/1st Responder

Lakeville Fire Department
04.2010 - 04.2015
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

Education

None - Fire Science

Hennepin Technical College
Minneapolis, MN

Harley Davidson Early & Late Model Technician. - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
03.2006

Skills

  • Map reading skills
  • Information intake
  • Basic life support understanding
  • Computer-aided dispatching
  • Problem-Solving
  • Active Listening
  • Excellent Communication
  • Flexible and Adaptable
  • Attention to Detail

Certification

CPR

EMD

Timeline

Firefighter/EMT

Oakdale Fire Department
08.2016 - 08.2018

911 Dispatcher

Allina Health
09.2011 - Current

Firefighter/1st Responder

Lakeville Fire Department
04.2010 - 04.2015

None - Fire Science

Hennepin Technical College

Harley Davidson Early & Late Model Technician. - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

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Matthew Rutherford