Matthew Sakolsky
Raleigh,NC
Summary
Dynamic and results-oriented professional with a strong passion for customer success, dedicated to building lasting relationships and enhancing client experiences. Proven track record in identifying customer needs and implementing tailored solutions that drive satisfaction and loyalty. Adept at collaborating across teams to ensure seamless delivery of services and support, fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Manager of Customer Success
VARONIS
09.2021 - Current
- Manage a team of 9 Customer Success Managers covering over 500 accounts and over $60M in ARR
- Maintained a 95% renewal rate across portfolio; conducted 200+ Quarterly Business Reviews with C-level executives
- Conducted over 120 interviews and onboarded 26 new employees, including 4 new managers
- Develop and mentor team; ensure alignment of customer-facing activities with sales goals
- Create processes to identify at-risk customers and allocate resources effectively
Customer Success Manager
VARONIS
08.2020 - 09.2021
- Managed regular touchpoints with accounts to gather customer usage and satisfaction
- Conducted 50+ Quarterly Business Reviews; provided critical issue escalation support
Enterprise Solutions Specialist
GLOBAL KNOWLEDGE
06.2019 - 05.2020
- Supported the West Coast Sales Team with a territory worth $1.4M; scheduled meetings with C-level executives
- Collaborated with internal and external departments to drive efficiency and sales
Senior Account Manager
GLOBAL KNOWLEDGE
09.2017 - 05.2019
- Managed clients in NYC, NJ, and VT (territory worth $1.4M); onboarded and trained 20+ new hires
Account Manager
GLOBAL KNOWLEDGE
05.2015 - 08.2017
- Built relationships with C-level executives at Fortune 500 companies; managed clients in Philadelphia
Operations Manager
GREENSBORO BATTING CENTER
09.2014 - 05.2015
- Supervised and trained a team of 10; managed customer service and daily operations
Education
Bachelor of Arts - Communication Studies
University of North Carolina Greensboro
Greensboro, NC05-2015
Associate of Arts - Computer Science
Ocean County Community College
Toms River, NJ01.2011
Skills
- Microsoft Suite
- Google Suite
- Salesforce
- Box
- Gainsight
- Training/Onboarding
- Strategic Planning
- Conflict Management
- Adaptability
- Public Speaking
- Relationship Building
- Customer Success
- Self-Starter
- Territory Management
- Presentations
- Time Management
- Customer Retention
- Customer Account Management
Timeline
Manager of Customer Success
VARONIS
09.2021 - Current
Customer Success Manager
VARONIS
08.2020 - 09.2021
Enterprise Solutions Specialist
GLOBAL KNOWLEDGE
06.2019 - 05.2020
Senior Account Manager
GLOBAL KNOWLEDGE
09.2017 - 05.2019
Account Manager
GLOBAL KNOWLEDGE
05.2015 - 08.2017
Operations Manager
GREENSBORO BATTING CENTER
09.2014 - 05.2015
Bachelor of Arts - Communication Studies
University of North Carolina Greensboro
Associate of Arts - Computer Science
Ocean County Community College
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