Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Santoro

Phenix City

Summary

Dynamic Supervisor of Operations at Chick-fil-A, skilled in team leadership and conflict resolution. Successfully enhanced customer satisfaction through effective issue resolution and staff training, fostering a culture of excellence. Proven ability to optimize workflows and mentor employees, driving performance improvements and career growth.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

3
3
years of professional experience

Work History

Supervisor of Operations

Chick-fil-A
03.2022 - Current
  • Management of all store operations to ensure we are achieving a fast and friendly service model.
  • Customer de escalation when a situation occurs it is my job to make sure the customer feels heard and understood so I can resolve the issue and keep them happy while preventing it from happing again in the future
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Completed store opening and closing procedures and balanced tills.

Philanthropy Chair

Pi Kappa Phi - Troy University
08.2023 - 12.2024
  • Supported staff members and volunteer leadership in cultivating donor relationships.
  • Analyzed donor data to inform future fundraising strategies, optimizing engagement tactics for maximum impact.
  • Plan schedule and host event with people of the community.
  • Developed materials and follow-up communications using self made software.
  • Communicate with the university and nationals office about plans to ensure they can be completed.
  • Established partnerships with local businesses and organizations, expanding resources available for philanthropic endeavors.
  • Organized successful charity events, fostering a strong sense of community and raising awareness for important causes.

Education

No Degree - Cyber Security

Columbus State University
Columbus, GA
05-2027

High School Diploma -

Smiths Station High School
Smiths Station, AL
04-2022

Skills

  • Employee training
  • Health and safety compliance
  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Workflow optimization
  • Maintenance oversight
  • Coaching and mentoring
  • Verbal and written communication
  • Task delegation

Accomplishments

Lead teams through record breaking days.

Chosen for the Remarkable Futures Scholarship.

Raised 7,000 in one week for Philanthropy cause.

Written Re-search essays used as examples for future students.

Timeline

Philanthropy Chair

Pi Kappa Phi - Troy University
08.2023 - 12.2024

Supervisor of Operations

Chick-fil-A
03.2022 - Current

No Degree - Cyber Security

Columbus State University

High School Diploma -

Smiths Station High School

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