Matthew Santos
Sumter,SC
Summary
Dynamic professional with a proven track record, enhancing profitability through meticulous market analysis and exceptional client relationship management. Adept at project management and team building, I excel in delivering tailored solutions that drive success and foster strong partnerships. Committed to achieving results while maintaining high standards of service. Ambitious Business Development Executive well-versed in recruiting, developing and retaining top-performing teams. Practiced in building strategic relationships to facilitate key business initiatives. Advanced knowledge of change management protocols and merger integration. Strategic business development leader with forward-thinking and creative approaches to developing revenue channels, capitalizing on market conditions and enhancing sales funnels. Consultative sales expert with proven expertise in supply chain logistics and after-sales support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Basketball Coach
Sumter Christian School
Sumter, South Carolina
10.2025 - Current
- Built strong, cohesive teams by fostering a positive and supportive environment.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Optimized practice sessions by focusing on skill development, conditioning, and situational drills.
Merchant Account Executive
Volt Merchant
Hialeah, Florida
04.2023 - Current
- Enhanced profitability for merchants by conducting thorough analysis of processing rates and identifying cost-saving opportunities.
- Managed a diverse portfolio of merchant accounts, effectively balancing the needs and priorities of each client while maintaining strong relationships.
- Collaborated with sales representatives to identify potential clients, offering tailored solutions for their payment processing needs.
- Streamlined account setup procedures, resulting in expedited processing times for new merchant applications.
- Increased client retention rates through proactive communication and personalized attention to each account''s unique needs.
Owner / Operator
Triple G Roof and Gutter Service
- Current
- Perform job quotes and evaluations and deal with insurance companies.
- Skilled in project management, customer service, and hands-on installation and repair work.
- Proven ability to lead teams, manage budgets, and ensure high-quality workmanship.
- Committed to safety, reliability, and customer satisfaction.
- Roof and Gutter Business Owner with a strong background in residential and commercial roofing services.
Full time teller/ promoted to Platform Banking Floater
PNC
Loxahatchee, USA
08.2023 - 08.2024
- Personal Banker with experience in providing excellent customer service and tailored financial solutions.
- Skilled in opening accounts, processing transactions, and recommending banking products to meet client needs.
- Strong communicator with a focus on building lasting customer relationships.
- Knowledgeable in daily branch operations and compliance standards.
Real Estate Agent
Keyes Company
Wellington, USA
03.2023 - 07.2023
- Performed comparative market analysis to estimate property value.
- Coordinated appointments with prospective buyers to showcase homes and plots.
- Appraised properties to determine loan values.
Team Leader
Rodger That Home Improvements
Fayetteville, USA
02.2022 - 02.2023
- Focused on learning new skills and staying updated with industry changes.
- Managed and coordinated multiple projects while ensuring timely completion.
- Responded quickly to meet customer needs and resolve problems.
Crew Member
Chuck E. Cheese's
Fayetteville, USA
01.2021 - 12.2021
- Distributed food to servers.
- Performed personnel activities such as supervising and training employees.
- Arranged tables and decorations according to instructions.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Arranged reservations for patrons of dining establishments.
- Conducted periodic audits of cash registers to ensure accuracy.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
- Organized eating, service, and kitchen areas.
Cashier
Shell Gas
Raeford, USA
08.2020 - 07.2021
- Performed routine and scheduled maintenance services.
- Managed and coordinated multiple projects while ensuring timely completion.
- Performed general maintenance and repair.
- Worked with coworkers to complete tasks.
- Followed all safety protocols while handling money.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Resolved customer complaints professionally in accordance with company policy.
- Used POS system to complete purchases for customers.
- Cross-trained colleagues on proper use of POS systems for efficient checkout times.
Crew Member
Defy Gravity
Fayetteville, USA
07.2020 - 03.2021
- Trained new employees regarding company policies and food preparation procedures.
- Cleaned and sanitized store restroom areas and stalls.
- Provided customer feedback to management.
- Organized and stored ingredients according to schematics and expiration dates.
- Washed and sanitized plates and utensils for continued use.
- Restocked shelves with merchandise throughout shift.
- Cross-trained in multiple positions within the store as needed.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Team Member
H & H Landscaping
Fayetteville, USA
01.2017 - 05.2020
- Built relationships with customers through providing accurate information on products or services offered.
- Provided support to team members to ensure all goals were met in a timely manner.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Reviewed and revised sustainability proposals or policies.
- Helped with promotional display setup in accordance with brand guidelines.
- Identified opportunities for process improvements within the department.
- Maintained knowledge of company policies and procedures to promote productivity and safety.
- Arrived on time for shifts and adhered to company dress code guidelines.
Education
High School Diploma -
Berean Baptist Academy
Fayetteville, NC05.2020
Skills
- Real Estate Development
- Administrative Support
- Payment Collection
- Home Tours
- Marketing and Advertising
- Lead Follow-Up
- Property Tours
- Property Assessments
- Strong Organizational Skills
- Excellent Teamwork
- Work Well Independently
- Print Media
- Property Showing
- Social Media Marketing
- Project management
- Account management
- Conflict resolution
- Team building
- Safety awareness
- Training and development
- Problem solving
- Merchant account
- Customer relationship management
- Sales collaboration
- Market analysis
Certification
Real Estate Licensee
Languages
Portuguese, Advanced
Volunteer Experience
- Team Member, Jerusalem Project, Gaffney, SC
- Fire Department Volunteer, Gaffney, Taylors, and Blacksburg, Gaffney, SC
- EMS Ride Along Volunteer, Gaffney, Gaffney, SC
- Fishing Tournament Volunteer, Fayetteville, NC
- Toys for Tots, Gaffney, SC
- YMCA Summer Camp Counselor, Gaffney, SC
References
- Felipe (Phil) Gonet (617) 201-2305 4 Years Senior Vice President The 1801 Group With Morgan Stanley
- Josue Levis (818) 968-7291 10+ Years Levis Financial Group
- Jason Daniels (561) 365-0058 4 Years PNC Financial Advisor
- Josue Levis JR (561) 929-2394 10+ Years Financial Analyst With Morgan Stanley
- Nathalie Fundora (954) 614-1701 3 Years President of Volt Merchant
- Samantha Hanley (732) 966-4414 4 Years Branch Manager With PNC in West Okeechobee, FL
Timeline
Basketball Coach
Sumter Christian School
10.2025 - Current
Full time teller/ promoted to Platform Banking Floater
PNC
08.2023 - 08.2024
Merchant Account Executive
Volt Merchant
04.2023 - Current
Real Estate Agent
Keyes Company
03.2023 - 07.2023
Team Leader
Rodger That Home Improvements
02.2022 - 02.2023
Crew Member
Chuck E. Cheese's
01.2021 - 12.2021
Cashier
Shell Gas
08.2020 - 07.2021
Crew Member
Defy Gravity
07.2020 - 03.2021
Team Member
H & H Landscaping
01.2017 - 05.2020
Owner / Operator
Triple G Roof and Gutter Service
- Current
High School Diploma -
Berean Baptist Academy