Matthew Scharf
Enterprise Rentals
Warwick,Rhode Island
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Warwick, Rhode Island
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits
4
years of professional experience
Results-driven Customer Experience Representative with over 4 years in the automotive rental industry. Excel in building customer relationships, identifying needs, and delivering results through consultative sales. Achieved multiple top rankings in CXR Matrix performance. Drive team success through effective communication, collaboration, and problem-solving.
Work History
Customer Experience Representative
4 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed rental transactions using internal software to ensure accuracy and efficiency.
- Assisted in training new team members on customer service protocols and procedures.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Front of House Staff
6 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in training new staff on operational procedures and service standards.
- Implemented workflow improvements that enhanced efficiency during peak service times.
- Monitored inventory levels, placing orders to ensure adequate stock for daily operations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma
College Career and Technical Education Marketing Certificate
Bachelor Degree Program - Marketing
Intended Date of Graduation December 2026
Skills
Customer service excellence
Issue resolution
Complaint resolution
Customer needs analysis
Sales techniques
Appointment scheduling
Proficient in MOS Applications
Problem-solving skills
Time management
Collaborative teamwork
Team collaboration
Accomplishments
- 2x Runner up Boys and Girls club Youth of the Year
- President for Best Buddies Program Plymouth North Chapter 2017/2018
- Kappa Sigma-Tau Lambda Vice President
Affiliations
- 4 year Best Buddies Program Member
- Kappa Sigma-Tau Lambda Community Service Chair for 1 year
CLUBS/EXTRACURRICULAR
- 2 years of Volunteer Youth Basketball Coach
- 4 year Best Buddies Program Member
- Kappa Sigma-Tau Lambda Community Service Chair for 1 year
Timeline
Customer Experience Representative
Enterprise Rentals
06.2022 - CurrentRead More
Front of House Staff
Federal Taphouse
04.2022 - 10.2022Read More
Southern New Hampshire Online
Bachelor Degree Program from Marketing
Read More
Plymouth North High School
High School Diploma
Read More
ADDITIONAL SKILLS
- Very determined attitude
- Works very well with peers
- Very strong leadership skills
- Proficient in MOS Applications
- Top notch customer service skills