Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Scholz

Indianapolis,Indiana

Summary

Adaptable professional with a proven track record in team leadership and guest experience optimization. Demonstrated ability to enhance operational efficiency and drive results in fast-paced environments. Recognized for strong initiative and commitment to continuous improvement through collaboration and dedication.

Overview

5
5
years of professional experience

Work History

Account Manager

TownePark
Indianapolis, Indiana
03.2025 - Current
  • Oversaw daily hotel operations, prioritizing exceptional guest experiences.
  • Cultivated a motivated team culture by establishing clear expectations and recognizing achievements.
  • Developed team members to foster a results-driven environment focused on accountability.
  • Managed corporate accounts, driving occupancy and revenue growth through strong client relationships.
  • Collaborated with leadership to maintain brand standards and operational excellence.
  • Identified and implemented process improvements to enhance team efficiency and guest satisfaction.

Associate Account Manager

TownePark
Indianapolis, IN
10.2024 - 03.2025
  • Coordinates approximately 50 employees to enhance operational efficiency.
  • Manages scheduling, payroll, and training to optimize staff performance.
  • Facilitates interdepartmental communication to ensure guest and property success.
  • Assists in executing deliverables for hotel and group clients to meet objectives.
  • Fosters team culture focused on collaboration and success.

Team Leader

TownePark
Indianapolis, Indiana
06.2024 - 10.2024
  • Oversaw valet and bell operations, ensuring seamless guest service and high team performance.
  • Managed Guest Service Captain and Associates, providing direct training and support.
  • Facilitated effective communication between management and front-line staff for operational updates.
  • Maintained focus on team accountability and guest satisfaction in a safe service environment.

Guest Service Captain

Townepark
Indianapolis, Indiana
01.2024 - 07.2024
  • Directed Guest Service Attendants to maintain operational excellence and high service standards.
  • Resolved issues promptly, ensuring customer satisfaction through effective solutions.
  • Generated daily reports to inform management decisions and enhance operational strategies.
  • Trained new team members while leading development initiatives to improve performance.

Guest Service Associate

Townepark
Indianapolis, IN
09.2023 - 01.2024
  • Elevated guest experiences through personalized service and tailored recommendations.
  • Coordinated events and provided directions to enhance overall guest journeys.
  • Efficiently parked and retrieved vehicles, ensuring safety in high-volume environments.
  • Maintained accountability of guest valuables with secure handling and precise recordkeeping.

Assistant Superintendent

HPLegacy
Brownsburg, Indiana
07.2020 - 08.2023
  • Coordinated daily activities of subcontractors to maintain project schedules and quality standards.
  • Operated construction equipment on residential and commercial job sites.
  • Supported superintendents with site management, ensuring safety compliance and accurate progress reporting.
  • Facilitated communication between teams and vendors to resolve onsite issues and minimize delays.

Education

Bachelor of Science - Business Management & Commercial Real Estate

Indiana University, Purdue University Indianapolis
Indianapolis, IN

Skills

  • Goal oriented
  • Team building
  • Problem solving
  • Client relationship management
  • Customer service
  • Account management
  • Sales tactics
  • Strategic planning

Timeline

Account Manager

TownePark
03.2025 - Current

Associate Account Manager

TownePark
10.2024 - 03.2025

Team Leader

TownePark
06.2024 - 10.2024

Guest Service Captain

Townepark
01.2024 - 07.2024

Guest Service Associate

Townepark
09.2023 - 01.2024

Assistant Superintendent

HPLegacy
07.2020 - 08.2023

Bachelor of Science - Business Management & Commercial Real Estate

Indiana University, Purdue University Indianapolis

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