Matthew Seamans
Ogden,UT
Summary
Experienced professional with a Bachelor's degree in Sales & Marketing and 9 years across finance, customer service, and sales. Proven Supply Technician adept in receiving, processing, and validating supply requisitions and customer orders. Skilled in resolving Storage and Distribution challenges, managing backorders, and expediting emergency supplies. Known for timely customer updates and coordinating MICAP material support for 3D printers. Advanced proficiency in Microsoft Excel for detailed reporting and analysis.
Overview
9
9
years of professional experience
Work History
Business Development Representative
LearnUpon
Salt Lake City, UT
05.2024 - Current
- Conducted in-depth research on potential suppliers and partners to establish a pipeline of qualified supply chain contacts.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Collaborated with sales team members to develop strategies for targeting new prospects and generate new business for the company.
Business Development Representative
GoEngineer
Midvale, UT
01.2022 - 04.2024
- Supported supply chain operations by generating and processing sales orders and quotes to ensure timely delivery of 3D printing machines and materials, enabling customers to meet their production deadlines and fulfill their own orders on schedule.
- Contacted existing GoEngineer customers via phone and email to promote and upgrade their current 3D printing processes, enabling machinists and business owners to produce parts faster and stronger. This enhancement facilitated a more efficient supply chain, allowing customers to sell parts at reduced costs and with greater efficiency.
- Scheduled appointments to present solutions to prospective customers and conducted in-person demonstrations in the company's 3D printing lab.
Escalated Customer Service Representative
PillPack Pharmacy By Amazon
West Valley City, UT
09.2019 - 12.2021
- Educated customers on scheduled shipments and helped make adjustments to medication lists.
- Provided status updates to customers and documented conversations to track requests, issues, and resolutions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions to solve all in one phone call to prevent future callbacks for the same concern.
Sales Representative
PillPack Pharmacy
Midvale, UT
08.2018 - 09.2019
- Contacted new customers to outline benefits of PillPack.
- Fostered relationships with customers to expand customer base and retain business.
- Developed key customer relationships to increase sales and acquire new patients to the pharmacy.
Collections Account Manager
Discover Card
West Valley City, UT
07.2015 - 07.2018
- Engaged with customers to address overdue payments and facilitate timely remittance, ensuring smooth financial transactions within the supply chain to support consumer & corporate interests.
- Managed daily posting of payments to customer accounts.
- Maintained organized records of all information and material pertinent to past due credit card accounts to report to superiors and track my individual performance.
Education
Bachelor of Science - Professional Sales & Marketing
Weber State University
Ogden, UT04.2023
Associate of Science - Business
Weber State University
Ogden, UT08.2021
High School Diploma -
Syracuse High School
Syracuse, UT06.2014
Skills
- Efficiently contacted potential suppliers and partners to expand the sales and supply chain network
- Utilized CRM and online resources for thorough pre-call research, enhancing negotiation capabilities with suppliers and stakeholders
- Demonstrated proficiency in face-to-face negotiations and relationship building through participation in marketing events and customer visits
- Managed supply chain requests for 3D printing materials, ensuring timely procurement and delivery to meet customer production deadlines
- Implemented quality assurance controls to maintain high standards in supply chain operations
- Maintained a strong focus on scheduling to ensure timely and efficient supply chain processes
Accomplishments
- Sales - Exceeded annual sales quotas since 2018 and have attending numerous president club sales vacations.
- Supply Chain - Successfully closed a sale with the US Forest Service, enabling the implementation of metal 3D printing. This resulted in a more efficient supply chain process, staying within budget while maintaining high-quality parts.
- Customer Service - Looked upon at PillPack after the Amazon acquisition to be an escalated customer service rep. This was only offered to high performers after lay offs and changes with Amazon Pharmacy.
- 2015 USA hockey national champion with the Portland Pirates.
Timeline
Business Development Representative
LearnUpon
05.2024 - Current
Business Development Representative
GoEngineer
01.2022 - 04.2024
Escalated Customer Service Representative
PillPack Pharmacy By Amazon
09.2019 - 12.2021
Sales Representative
PillPack Pharmacy
08.2018 - 09.2019
Collections Account Manager
Discover Card
07.2015 - 07.2018
Bachelor of Science - Professional Sales & Marketing
Weber State University
Associate of Science - Business
Weber State University
High School Diploma -
Syracuse High School
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