matthew Serpas
Summary
Dynamic Certified Pharmacy Technician with extensive experience at HEB Pharmacy, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through effective problem-solving and exceptional customer service.
Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Manor Compounding Pharmacy
01.2024 - 02.2025
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
HEB Pharmacy
06.2022 - 02.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
Walgreens
06.2019 - 12.2021
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
No Degree - Language Interpretation And Translation
Austin Community College
Austin, TX06-2029
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Drug storage procedures
- Pharmacist support
- Prescription interpretation
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Advanced math skills
- HIPAA
- Staff development
- Drug inventory control
- Prescription verification
- Dosage form preparation
- Empathy and patience
- Medication preparation
- Equipment operation
- Refill requests
- Billing and coding
- Medication storage
- Stocking medications
- Insurance confirmation
- Patient paperwork
- Proper labeling
- Medication safety protocols
- Pharmacy operations
Languages
English
Native or Bilingual
Spanish
Professional Working
ASL
Elementary
Timeline
Certified Pharmacy Technician
Manor Compounding Pharmacy
01.2024 - 02.2025
Certified Pharmacy Technician
HEB Pharmacy
06.2022 - 02.2024
Certified Pharmacy Technician
Walgreens
06.2019 - 12.2021
No Degree - Language Interpretation And Translation
Austin Community College
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