Matthew Sifling
Reno,NV
Summary
Dynamic and highly motivated professional with a proven track record at Southern Tire Mart, excelling in customer service and problem-solving. Adept at efficiently coordinating service appointments and enhancing workflow, while demonstrating exceptional attention to detail and dependability. Skilled in tire installations and diagnostics, consistently improving customer satisfaction through effective communication and service recommendations.
Overview
2
2
years of professional experience
Work History
Service Writer/front Counter
Southern Tire Mart
Sparks, NV
10.2025 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Communicated with technicians regarding service requirements to enhance workflow efficiency.
- Maintained accurate records of customer interactions and service history in management software.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Commercial Tire Technician
Southern Tire Mart
Sparks, NV
10.2025 - Current
- Performed tire installations and rotations efficiently using industry-standard tools and equipment.
- Conducted thorough inspections of tires to identify wear, damage, and ensure safety compliance.
- Assisted in maintaining inventory of tires and related supplies, ensuring availability for customer needs.
- Provided exceptional customer service by addressing inquiries and recommending appropriate tire solutions.
- Developed strategies for effective problem-solving regarding tire issues, improving overall customer satisfaction.
- Collaborated with team members to streamline workflow processes for enhanced operational efficiency.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
Commercial Tire Technician
A+ Tires and Services
02.2025 - 10.2025
- Contributed to company growth through effective upselling of additional products and services.
- Collaborated with team members to complete large-scale commercial tire projects within tight deadlines.
- Provided exceptional customer service by addressing inquiries, complaints, and concerns in a timely manner.
Apprentice
T&a Performance Offroad & Diesel Performace
Sparks, NV
11.2024 - 02.2025
- Assisted in diagnosing and repairing diesel engine issues, enhancing vehicle performance.
- Operated diagnostic tools to identify mechanical faults, ensuring accurate assessments.
- Collaborated with team members to perform routine maintenance on off-road vehicles.
- Maintained a clean and organized workspace, adhering to safety protocols consistently.
Part Sales/ Delivery
AutoZone
Reno, NV
01.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North Valleys High School
Reno, NV06.2024
Skills
Great Problem solver
Thought provoking
Highly dependable
Fast learner
Attention to detail
Highly motivated
Timeline
Service Writer/front Counter
Southern Tire Mart
10.2025 - Current
Commercial Tire Technician
Southern Tire Mart
10.2025 - Current
Commercial Tire Technician
A+ Tires and Services
02.2025 - 10.2025
Apprentice
T&a Performance Offroad & Diesel Performace
11.2024 - 02.2025
Part Sales/ Delivery
AutoZone
01.2024 - 11.2024
High School Diploma -
North Valleys High School