Matthew Smith
Lancaster,PA
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
16
16
years of professional experience
Work History
Zone Lead
At Home Decor Superstore
10.2024 - Current
- Managed a team of 4-6 people, adjusting based on workload demands
- Merchandised various departments, mainly furniture and rugs according to company standards
- Achieved top performance in credit card sales
- Oversaw backroom management and freight processes
- Trained Staff to better understand Loyalty program to ensure return business
Shift Manager
ALDI
11.2020 - 09.2024
- Oversaw day-to-day operations under the supervision of the store manager
- Efficiently stocked shelves in a timely manner
- Managed staff in the absence of management
- Assisted with counting cash drawers
- Provided coaching and guidance to team members
- Tracked stockers' times to maximize productivity and improve operational efficiency
Front End Supervisor
Target
12.2019 - 11.2020
- Provided exceptional guest service by assisting customers with a variety of transactions
- Resolved customer issues, including returns and exchanges
- Performed cashiering duties with accuracy and efficiency
- Delegated tasks to staff based on daily needs and priorities
- Ensured timely assistance for customers using 'Drive Up' services to maximize efficiency
Lead Sales Associate
Wireless Advocates
08.2018 - 11.2020
- Sold cellular phones from multiple carriers, including Verizon, AT&T, and T-Mobile
- Consistently met and exceeded cellular sales quotas
- Activated cell phones on-site, upselling accessories for maximum sales
- Motivated and guided a team of 1-3 members at the kiosk to drive sales
- Successfully drove sales within Costco
- Engaged with customers face-to-face, providing exceptional service
- Maintained a customer-obsessed approach, ensuring satisfaction and loyalty
Parties & Special Event Coordinator
Philadelphia Sports Club
08.2009 - 06.2017
- Booked and facilitated a diverse range of parties, including swim, laser tag, and sports events
- Assisted customers with all aspects of party setup and cleanup
- Gained valuable experience in customer service, igniting a passion for the field
- Served as the first job out of high school, providing a foundation for career growth
Education
Some College - Marketing & Liberal Studies
Montgomery County Community College
Blue Bell, PA01.2017
Skills
- Team management
- Customer service focus
- Problem-solving skills
- Retail store operations
- Employee training
Timeline
Zone Lead
At Home Decor Superstore
10.2024 - Current
Shift Manager
ALDI
11.2020 - 09.2024
Front End Supervisor
Target
12.2019 - 11.2020
Lead Sales Associate
Wireless Advocates
08.2018 - 11.2020
Parties & Special Event Coordinator
Philadelphia Sports Club
08.2009 - 06.2017
Some College - Marketing & Liberal Studies
Montgomery County Community College
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