Matthew Sprague

Streamlined operations to maximize efficiency and productivity.

• Collaborated with clients to transfer data from third-party sources.
• Developed training programs to improve employee skills and knowledge.
• Aligned project schedules with resources to meet deadlines effectively.
• Implemented process improvements that enhanced operational efficiency.
• Facilitated communication between departments to foster collaboration.
• Monitored staff performance and addressed issues in a timely manner.
• Enforced customer service standards, resolving issues to maintain quality.

• To determine the nature and urgency of each call and route it to the proper response unit as quickly as possible.
• Handled multiple phone lines and 911 lines. Assisting the public with emergency and non-emergency needs as required.

• Protected life and property through fire prevention, suppression, rescue activities, and public outreach.
• Responded to emergency calls, delivering effective fire suppression services.
• Conducted training sessions on fire safety protocols for team members.
• Inspected and maintained firefighting equipment to ensure operational readiness.
• Collaborated with local agencies during disaster response and community events.
• Educated public on fire prevention measures via outreach programs.
• Performed rescue operations and provided medical assistance in emergencies.
• Monitored radio communications during emergencies, dispatching resources as needed.