MATTHEW STANTON
Bedford,NH
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Nora By Interface
03.2025 - Current
Operations and Events Specialist
Teledyne Flir Commercial Systems
12.2023 - 10.2024
- Negotiated contracts with vendors, resulting in cost savings for the organization.
- Resolved technical problems while delivering outstanding service.
- Established relationships with key industry influencers, fostering strategic partnerships.
- Coordinated events, including planning logistics, managing budgets, and overseeing execution.
Advertiser Services Consultant
CJ
12.2022 - 12.2023
- Handled front-line technical assistance for CJ advertiser clients and associated account teams.
- Collaborated with cross-functional teams, including Legal, Finance, and Client Integration, to streamline processes.
- Provided support for tracking technology and internal process troubleshooting.
- Provided high-level best practices to self-service advertisers for program and technology management.
Sales Operations Manager
EF Go Ahead Tours
05.2021 - 10.2023
- Managed a team of specialists with the goal of streamlining specialized flight and operations requests for customers, while also growing flight package sales.
- Implemented various strategies to help increase retention and rebooking rates.
- Created and conducted onboarding training for Sales, Service, and Operations employees.
- Conducted regular one-on-one meetings and performance reviews.
- Acted as a senior emergency support manager for Go Ahead's on-tour support team.
- Created sales forecasts and reported on actual sales performance against targets.
Sales Operations Coordinator
EF Go Ahead Tours
10.2019 - 05.2021
- Facilitated specialized customer operational requests from Sales and Service teams.
- Developed training content tailored for Sales and Service teams, addressing regional processes.
- Supported the inventory analyst in handling canceled tours and rebooked travelers.
- Implemented actionable insights improving customer request management.
- Offered immediate assistance to travelers in need as part of an on-tour operations team.
Student Experience Coordinator
EF Gap Year
04.2018 - 10.2019
- Assisted in executing strategies for the successful launch of a brand-new EF product.
- Handled applicant screening and account management processes.
- Managed shipping logistics for program materials globally.
- Computed balances, totals or commissions to support accounting team.
Regional Coordinator
EF Educational Tours
02.2015 - 04.2018
- Facilitated requests from a leading regional sales team in managing accounts.
- Coordinated and maintained timelines for concurrent projects.
- Engaged with educators, parents, and students to share information on global travel opportunities.
- Addressed customer complaints to achieve resolution.
Education
B.A. - Communications
Skills
- Management
- Sales Operations
- Account Management
- Creative Problem Solving
- Collaboration
- Communication
- Staff education and training
- De-escalation
- CRM software
- Multitasking and organization
- Relationship building
Timeline
Customer Service Representative - Nora By Interface
03.2025 - Current
Operations and Events Specialist - Teledyne Flir Commercial Systems
12.2023 - 10.2024
Advertiser Services Consultant - CJ
12.2022 - 12.2023
Sales Operations Manager - EF Go Ahead Tours
05.2021 - 10.2023
Sales Operations Coordinator - EF Go Ahead Tours
10.2019 - 05.2021
Student Experience Coordinator - EF Gap Year
04.2018 - 10.2019
Regional Coordinator - EF Educational Tours
02.2015 - 04.2018
Plymouth State University - B.A., Communications