Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Stephens

Dayton,OH

Summary

Accomplished bartender with a proven track record at Park Grill Chicago, excelling in customer service and cash handling. Cultivated loyal clientele through exceptional service and efficient multitasking. Trained new staff, enhancing team performance. Recognized for resolving customer issues swiftly, ensuring satisfaction and repeat business. Highly reliable and adept at managing high-volume environments.

Overview

9
9
years of professional experience

Work History

Bartender/Server

Ruth's Chris Steakhouse
09.2020 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Fleming's Prime Steakhouse & Wine Bar
04.2019 - 03.2020
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Head Bartender

Park Grill Chicago
04.2013 - 09.2017
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Education

Bachelor of Science - Political Science

Wright State University
Dayton, OH

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender/Server

Ruth's Chris Steakhouse
09.2020 - 01.2022

Bartender

Fleming's Prime Steakhouse & Wine Bar
04.2019 - 03.2020

Head Bartender

Park Grill Chicago
04.2013 - 09.2017

Bachelor of Science - Political Science

Wright State University

Similar Profiles

CREATE PROFILE