Matthew Sulpizio
Philadelphia,PA
Summary
Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa, Inc
07.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Associate of Applied Science - Criminal Justice
Community College of Philadelphia
Philadelphia, PA06-2021
Skills
- Assertiveness
- Product and service solutions
- Sales closing
- Negotiation
- Hospitality and accommodation
Languages
English
Timeline
Customer Service Associate
Wawa, Inc
07.2018 - Current
Associate of Applied Science - Criminal Justice
Community College of Philadelphia
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