Jacqueline Paz Alejandre
Texas City
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
LMMM
Texas City, TX
07.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Supported team by handling high-volume calls and responding to emails promptly.
- Assisted in training new associates on company policies and customer service protocols.
- Maintained accurate records of customer interactions using CRM software.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Texas City High School
Texas City, TX05-2022
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Assertiveness
- Refunds and exchanges
- Clerical support
- Data entry
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Music
Timeline
Customer Service Associate
LMMM
07.2021 - Current
High School Diploma -
Texas City High School