Teaunna Gavin
Saint Petersburg ,FL
Summary
Dynamic customer service professional with extensive experience at Wawa, excelling in problem resolution and product knowledge. Proven track record of enhancing customer satisfaction through effective communication and empathy. Skilled in POS system operation and time management, consistently achieving high service standards and fostering team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
03.2024 - Current
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Educated customers on product offerings, promoting upselling opportunities effectively.
- Adapted to a fast-paced environment, managing multiple tasks while maintaining high service standards.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Increased team productivity with effective communication and coordination of tasks.
Stocker
Walmart
07.2022 - 2024
- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized merchandise.
- Monitored inventory levels regularly to identify restocking needs and prevent stock-outs.
- Assisted with unloading shipments, verifying order accuracy.
- Unloaded, sorted and stocked merchandise according to store layout and placement.
- Answered customer questions and provided detailed information for products
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Online Grocery Associate
Walmart
05.2021 - 2023
- Assisted customers with online order placements and inquiries to enhance shopping experience.
- Maintained accurate inventory records using digital management systems for efficient stock control.
- Collaborated with team members to ensure timely order fulfillment and delivery processes.
- Learned safety protocols and operational procedures to maintain a secure working environment.
- Monitored product expiration dates to reduce waste and uphold freshness standards for customers.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Shift Lead Manager
McDonald’s
05.2018 - 2020
- Trained and mentored staff on food safety standards and operational procedures.
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Monitored inventory levels, reducing waste through effective stock management strategies.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Mycro Pinellas
Saint Petersburg FL05.2018
Skills
- Customer service
- Customer support
- Problem resolution
- Product knowledge
- Time management
- Assertiveness
- POS system operation
- Refunds and exchanges
- Safety regulations
- Food safety
- Facilitation techniques
Certification
Food safety certification
Timeline
Customer Service Associate
Wawa
03.2024 - Current
Stocker
Walmart
07.2022 - 2024
Online Grocery Associate
Walmart
05.2021 - 2023
Shift Lead Manager
McDonald’s
05.2018 - 2020
Mycro Pinellas