Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Additional Information
Timeline
Generic

Matthew S. Wilson

New Brunswick,NJ

Summary

Results-driven Operations and Account Manager with 8+ years of experience optimizing warehouse operations, managing client relationships, and driving measurable performance improvements. Proven ability to reduce costs, improve efficiency, and elevate customer satisfaction. Skilled in team leadership, process improvement, and technology implementation, including WMS, SAP, and TMS platforms.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

Pjudge & Sons
Port Elizabeth, NJ
09.2023 - Current
  • Manage key client accounts, ensuring consistent satisfaction and high service standards.
  • Serve as liaison between clients, sales, and warehouse teams to align service delivery with expectations.
  • Develop SOPs for onboarding new accounts and standardize issue resolution processes.
  • Improve client retention through proactive communication and relationship management.
  • Analyze client performance metrics to identify service gaps and opportunities for growth.
  • Facilitated regular check-ins and solution-focused meetings to strengthen client trust and engagement.

Warehouse Manager

Pjudge & Sons
Port Elizabeth, NJ
09.2016 - Current
  • Lead and supervise a team of 25+ warehouse staff, ensuring safety compliance and operational efficiency.
  • Implemented WMS (ReSEU) enhancements that improved order accuracy and reduced processing time.
  • Optimized warehouse layout and workflows, cutting labor hours and maximizing space use.
  • Collaborated cross-functionally with other departments to meet and exceed operational goals.
  • Reduced annual inventory shrinkage through improved tracking and audit processes.
  • Conducted performance evaluations and coaching sessions to boost team productivity and morale.

Bar Manager

Briny’s Irish Pub
Fort Lauderdale, FL
06.2013 - 08.2016
  • Oversaw all bar operations including inventory control, staff scheduling, and regulatory compliance.
  • Recruited, trained, and led bar and floor staff to deliver outstanding customer service.
  • Negotiated vendor contracts to reduce costs while maintaining product quality.
  • Developed waste tracking system, significantly increasing bar profitability.
  • Boosted nightly sales revenue through new promotions and seasonal drink menus.
  • Organized and promoted live events, increasing weekend traffic and customer engagement.

Education

High School Diploma -

North Brunswick Township High School
North Brunswick, NJ
01.2011

Skills

  • Operations Management
  • Account & Client Relationship Management
  • Process Optimization & Lean Practices
  • Cross-Functional Team Leadership
  • Strategic Planning & Execution
  • Budgeting & Cost Control
  • KPI Analysis & Data-Driven Decision Making
  • Conflict Resolution & Communication
  • Warehouse Management Systems (Abecas Insight)
  • ERP & Payroll Systems (SAP, ADP)
  • Transportation Management Software (TMS)
  • Microsoft Excel (PivotTables, VLOOKUP, Data Analysis)

Certification

  • OSHA 10-Hour Safety Certification
  • OSHA 30-Hour Safety Certification
  • WMS Training

References

References available upon request.

Additional Information

  • Fluent in English
  • Authorized to work in the U.S.

Timeline

Account Manager

Pjudge & Sons
09.2023 - Current

Warehouse Manager

Pjudge & Sons
09.2016 - Current

Bar Manager

Briny’s Irish Pub
06.2013 - 08.2016

High School Diploma -

North Brunswick Township High School

Similar Profiles

CREATE PROFILE
Matthew S. Wilson
Want your own profile? Create for free at Resume-Now.com