Matthew Swinson
Greenville,NC
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
ECU Health
Greenville , NC
08.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Operated cash registers to accept payments from customers.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Pharmacy Technician
CVS Pharmacy
Farmville, NC
06.2020 - 08.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Operated cash registers to accept payments from customers.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted in training new employees on pharmacy procedures.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Department Manager
Walmart
Burgaw, NC
03.2015 - 01.2020
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Utilized excellent math skills to maintain accurate inventory levels.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Resolved customer complaints and issues promptly and professionally.
Education
High School Diploma -
East Duplin High School
Beulaville, NC05-2013
Some College (No Degree) - Pharmacy Technician
Lenoir Community College
Kinston, NCSkills
- Insurance reconciliation
- Billing support
- Drug safety
- Proper labeling
- Drug utilization review
- Complaint resolution
- Problem-solving
- Refund management
- Order processing
- Call center experience
- Calm demeanor
- Multi-line telephone operations
Certification
Immunization Certification
Timeline
Pharmacy Technician
ECU Health
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
06.2020 - 08.2023
Department Manager
Walmart
03.2015 - 01.2020
Immunization Certification
High School Diploma -
East Duplin High School
Some College (No Degree) - Pharmacy Technician
Lenoir Community College