Matthew Tatum
Burden,KS
Summary
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
18
18
years of professional experience
Work History
Lead Technician
Twin Valley
Clearwater, KS
01.2023 - Current
- Oversee daily operations and ensure compliance with safety regulations.
- Train and mentor junior technicians on equipment usage and maintenance protocols.
- Diagnose technical issues and implement effective solutions to minimize downtime.
- Conduct quality inspections of completed work, ensuring compliance with established standards and specifications.
- Perform troubleshooting and diagnosis on malfunctioning equipment.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Plan, schedule, and delegate daily work to team of employees.
- Leverage industry best practices to enhance service delivery and operational excellence.
- Develop training materials for new employees to ensure consistent knowledge transfer.
- Collaborate with cross-functional teams to drive process improvements and efficiency gains.
- Optimize workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Manage team performance by training, mentoring, disciplining, and motivating employees.
- Adhere to established policies and standards to safely complete projects.
- Manage daily activities, assign tasks to specific staff members and utilize proven management techniques to cut work flow downtime and maximize revenues.
Field Technician, Fiber Optics
Southern Kansas Telephone
Clearwater, KS
03.2008 - 12.2022
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed necessary maintenance to support network availability.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Education
No Degree - Animal Science
Butler County Community College
El Dorado, KSHigh School Diploma -
Central High School
Burden, KS05-2004
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- Task prioritization
- Project management
- Customer support
- Fiber optic splicing
- Network troubleshooting
- Equipment installation
- Educating customers
- Teamwork and collaboration
- Critical thinking
Timeline
Lead Technician
Twin Valley
01.2023 - Current
Field Technician, Fiber Optics
Southern Kansas Telephone
03.2008 - 12.2022
No Degree - Animal Science
Butler County Community College
High School Diploma -
Central High School