Matthew Teal
Richland,WA
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Trios care center
Kennewick, WA
01.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow, Ensured accurate patient registration and insurance verification for seamless service delivery, Handled patient inquiries and resolved issues, enhancing overall patient satisfaction, Coordinated communication between medical staff and patients, facilitating effective information exchange, Coordinated patient scheduling for 9 Dr's, check-in, check-out and payments for billing for up to 120 patients a day, Checked patient insurance, demographic, and health history to keep information current, Helped patients complete necessary medical forms and documentation, Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Materials Management
Good Shepherd Medical Center
Hermiston, OR
04.2021 - 11.2022
- Equipment Knowledge, Ordering stocked/non stocked items (some), hospital terminology, stocking departments (main hospital, clinics, and out clinics), communication, understanding of hospital equipment, regular use of Meditech, Epic, Legacy and health stream, microsoft office, microsoft teams.
Fitness Counselor
Eos Fitness
Surprise, AZ
07.2019 - 11.2020
- Setting Appointments, answering phones, Greeting members, New member outreach, Web sales, New member applications, Facility Cleanliness, Training new employees.
Senior Salesman
Ridenow PowerSports
Goodyear, AZ
04.2018 - 07.2019
- Customer relations, one on one sales, selling an average of fifteen to twenty units a month, leading by example, training new hires on proper sales technique, overcoming buying objections.
- Led sales team in achieving quarterly targets through strategic planning and effective customer engagement.
- Developed and maintained strong relationships with clients, enhancing customer loyalty and retention rates.
Customer Service Manager
Walmart
Hermiston, OR
07.2014 - 02.2018
- Leadership, teamwork, communication with fellow employees, creating a positive work environment, training new hires, customer fulfillment, speed when dealing with customer relations, being a welcoming influence for customers as well as fellow associates.
- Led customer service team to enhance resolution efficiency and improve overall satisfaction ratings.
Skills
- Customer service proficiency
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- HIPAA compliance
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
Accomplishments
- Achieving results by completing tasks with accuracy and efficiency.
- Documented and resolved issues which led to better patient results.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Medical Receptionist
Trios care center
01.2023 - Current
Materials Management
Good Shepherd Medical Center
04.2021 - 11.2022
Fitness Counselor
Eos Fitness
07.2019 - 11.2020
Senior Salesman
Ridenow PowerSports
04.2018 - 07.2019
Customer Service Manager
Walmart
07.2014 - 02.2018