Matthew Tepe
Cincinnati
Summary
Professional hospitality leader with significant experience in managing high-energy environments. Proven ability to enhance customer satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Bar Manager
Hooligans Pub & Eatery
Cincinnati, OH
02.2025 - Current
- Managed daily operations, ensuring smooth service and customer satisfaction.
- Trained and supervised bartenders in drink preparation and customer engagement techniques.
- Developed and implemented inventory management processes to optimize stock levels.
- Closed out cash register and prepared cashier report at close of business.
- Resolved customer complaints promptly, enhancing overall guest experience.
Assistant General Manager
Beeline - Newport on the Levee
Newport, KY
08.2022 - 02.2025
- Coordinated daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented staff training programs to improve team performance and operational efficiency.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Analyzed sales data to identify trends, driving strategic decision-making for promotional campaigns.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Shift Leader
The Establishment
Cincinnati, OH
05.2020 - 08.2022
- Supervised staff to ensure high-quality customer service and operational efficiency.
- Trained new employees on procedures, safety protocols, and product knowledge.
- Resolved customer complaints swiftly, maintaining positive guest experiences and loyalty.
- Collaborated with management to develop strategies for improving overall efficiency within the team.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed and implemented training programs to enhance team performance and engagement.
Bartender/Server
Hooligans Pub & Eatery
Cincinnati, OH
02.2014 - 05.2020
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to coordinate timely service during peak hours, optimizing workflow efficiency.
- Trained new bartenders on drink preparation techniques and customer service best practices, fostering a collaborative team environment.
Education
Criminal Justice
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Elder High School
Cincinnati, OH01-2013
Skills
- Customer service
- Effective team leadership
- Effective problem resolution
- Staff training
- Hospitality management
- Inventory management
- Skilled in resolving conflicts
- Relationship development skills
- Customer engagement
- Outgoing personality
- Sales promotion
- Supervisory experience
Timeline
Bar Manager
Hooligans Pub & Eatery
02.2025 - Current
Assistant General Manager
Beeline - Newport on the Levee
08.2022 - 02.2025
Shift Leader
The Establishment
05.2020 - 08.2022
Bartender/Server
Hooligans Pub & Eatery
02.2014 - 05.2020
Criminal Justice
University of Cincinnati
High School Diploma -
Elder High School