Matthew Thomas
Lakewood,Ohio
Summary
College graduate with a BSBA in Marketing Management with 10+ years of cumulative working experience seeking to utilize the combined to provide a value add both operationally and culturally in a next opportunity. A quick learner willing to take on new challenges and responsibilities to further myself and the goals of my company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Banker
Rocket Mortgage, LLC
07.2021 - 02.2024
- Uncovered client needs in order to offer loan solutions that help accomplish their specific mortgage goals.
- Conducted thorough analyses of applicants' financial status, credit, and property evaluations to determine loan feasibility.
- Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
Warehouse Package Handler
FedEx Ground
11.2020 - 07.2021
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Ensured accuracy of shipments by thoroughly checking contents against packing lists before sealing packages securely.
Gig Brand Ambassador
Omni Interactions
01.2021 - 06.2021
- Assisted customers in navigating the TurboTax software, while resolving issues with their tax returns
- Documented customer interactions to track and measure key performance indicators.
Member Order Specialist
Sam’s Club
03.2018 - 11.2019
- Streamlined order management processes for increased efficiency and productivity.
- Enhanced customer satisfaction by accurately processing and fulfilling orders in a timely manner.
Store Operator
Wildcat Drive-Thru
07.2016 - 03.2018
- Improved store efficiency by streamlining inventory management processes.
- Increased customer satisfaction through exceptional service and knowledgeable product recommendations.
Banquet Server
The Lake Club
05.2015 - 05.2016
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
Bachelor of Science in Business Administration - Marketing Management
Williamson College of Business Administration, Youngstown State University
Youngstown, Ohio12.2019
Skills
- Refinancing options
- Mortgage lending
- Credit analysis
- Relationship Management
Computer Skills And Relevant Coursework
Microsoft Office, Salesforce, Tableau, Market Research & Analytics, Marketing Communications, Marketing Concepts & Practice, Marketing Management, Product and Brand Management, Professional Selling, Strategic Management and Leadership
Leadership And Activities
Alpha Phi Delta, 08/2013, 12/2019, Academic Chair, I developed strategic study plans and set realistic goals for brothers who were struggling academically, Assisted in coordination of fundraising and philanthropic activities such as spaghetti dinners and brother auctions for the fraternity
Certification
- Licensed Mortgage Loan Originator (in 13 states) - 11/2021 to Present
Timeline
Mortgage Banker
Rocket Mortgage, LLC
07.2021 - 02.2024
Gig Brand Ambassador
Omni Interactions
01.2021 - 06.2021
Warehouse Package Handler
FedEx Ground
11.2020 - 07.2021
Member Order Specialist
Sam’s Club
03.2018 - 11.2019
Store Operator
Wildcat Drive-Thru
07.2016 - 03.2018
Banquet Server
The Lake Club
05.2015 - 05.2016
Bachelor of Science in Business Administration - Marketing Management
Williamson College of Business Administration, Youngstown State University
- Licensed Mortgage Loan Originator (in 13 states) - 11/2021 to Present
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