Matthew Tin
Honolulu,HI
Summary
Service-oriented Bellman is known for productivity and efficient task completion. Specialize in guest relations, luggage handling, and prompt service delivery—Excel in communication, adaptability, and problem-solving to enhance guest experiences.
Overview
3
3
years of professional experience
Work History
Bellman
Outrigger Reef Waikiki Beach Resort
HONOLULU, HI
09.2023 - Current
- Coordinated transportation services for guests or groups when necessary.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Maintained a neat appearance of the lobby area at all times.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Provided friendly and professional assistance to employees, visitors and customers.
Youth Jiu-Jitsu Coach
UFC Gym
HONOLULU, HI
02.2023 - 06.2024
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Established appropriate disciplinary actions when necessary according to established policies.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
Retail Sales Supervisor
Local Motion Hawaii
Honolulu, HI
01.2023 - 08.2023
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Developed and maintained customer relationships by providing excellent customer service.
- Assisted customers with finding the right product for their needs.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
Retail Sales Associate
Macy's
HONOLULU, HI
11.2021 - 02.2023
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
High School Diploma -
Kalani High School
Honolulu, HI05-2022
Skills
- Guest Flow
- Basic housekeeping duties
- Suitcase storage
- Safety policies and procedures
- Room Deliveries
- Professional Appearance
- Guest Relations
- Knowledge of the local area
Affiliations
- Passionate Surfer
- Loves the outdoors
Timeline
Bellman
Outrigger Reef Waikiki Beach Resort
09.2023 - Current
Youth Jiu-Jitsu Coach
UFC Gym
02.2023 - 06.2024
Retail Sales Supervisor
Local Motion Hawaii
01.2023 - 08.2023
Retail Sales Associate
Macy's
11.2021 - 02.2023
High School Diploma -
Kalani High School
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