Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

MATTHEW TRENT

Greenwood,IN

Summary

Dynamic and results-driven leader with 17+ years of proven success guiding high-performing teams to surpass business goals, elevate KPIs, and cultivate a strong, positive company culture. Adept in launching new facilities and optimizing operations across retail fulfillment and 3PL environments. Recognized for driving continuous process improvements and delivering measurable results. A passionate developer of people with a relentless focus on customer satisfaction, operational excellence, and uncompromising safety standards.

Overview

13
13
years of professional experience

Work History

Director of Operations

Lakeside Book Company
03.2023 - Current
  • Opened a new 3PL distribution facility for a high volume, peak driven customer
  • Facility has operated without a safety incident for 3 years running
  • Increased year over year productivity by 200 uph
  • Operated at 35% profit margin, outperforming budgeted EBITDA
  • Exceed customer expectations leading to expanded opportunities

Operations Manager II

Lakeside Book Company
07.2021 - 03.2023
  • Drive customer engagement by open communication, forecasting, working to alleviate or solve potential issues
  • Work to maintain appropriate staffing levels across 3 shift operation
  • Work in unison with VP of Operations so set yearly budgeting targets
  • Drive results by collaborating and setting goal driven expectations with shift operations managers
  • Set up and maintained 2 additional storage facilities to support customer growth

Operations Manager

Lakeside Book Company
11.2018 - 07.2021
  • Manage all inbound operations, bulk picking, and inventory functions for a 3 shift operation
  • Work with supervisors in training focusing on conflict resolution and employee engagement
  • Maintain SLA’s for 4 different customers on site
  • Ran point and secured a clean SOC 1 report for operational controls
  • Arrange cycle count schedules for all customers, along with running quarterly customer audits
  • Supported inventory movement during 2 new customer onboarding’s

Operations Supervisor

Lakeside Book Company
03.2016 - 11.2018
  • Supervised bulk pick team, Assembly team, and all inventory operations
  • Reduced labor on the inventory team while meeting or exceeding all customer SLA’s
  • Developed new process for work orders increasing efficiency and reducing temporary labor
  • Modified bulk picking process to increase productivity by 60%
  • Implemented and maintained Raymond fleet software iWarehouse.

Inventory Control Manager

Gander Mountain DC
06.2015 - 03.2016
  • Oversight of all DC inventory including adjustments, errors, and any inventory discrepancies.
  • Work in unison with corporate office and retail stores to maintain accurate inventory across the business.
  • Direct reports span Inventory Control associates, help desk liaison, holds clerks, and accounts payable.

DC Shift Manager

Gander Mountain DC
09.2012 - 03.2016
  • Responsible for shift of 45-55 associates, including IC and maintenance departments, along with 3 supervisors.
  • Ensured all departments worked within SOP’s and company guidelines. Worked with receiving supervisor to maintain all custom compliance paperwork.
  • Daily oversight of firearm distribution including ensuring all ATF rules and regulations were followed.

Education

Some College (No Degree) - Physical Education Teaching And Coaching

University of Indianapolis
Indianapolis, IN

Skills

  • Process optimization
  • Customer engagement strategies
  • Safety oversight
  • Budgeting and financial management
  • Inventory control
  • Operational efficiency
  • Supply chain management
  • Inventory management

References

Available upon request

Affiliations

  • Three-year letterman in football at the University of Indianapolis
  • Mentor in the United Way ReadUp program
  • Through DAMAR Services, worked with special needs children, assisting in daily activities.
  • CEO award winner for teamwork and collaboration
  • 'Zero Hero' Award winner for safety

Timeline

Director of Operations

Lakeside Book Company
03.2023 - Current

Operations Manager II

Lakeside Book Company
07.2021 - 03.2023

Operations Manager

Lakeside Book Company
11.2018 - 07.2021

Operations Supervisor

Lakeside Book Company
03.2016 - 11.2018

Inventory Control Manager

Gander Mountain DC
06.2015 - 03.2016

DC Shift Manager

Gander Mountain DC
09.2012 - 03.2016

Some College (No Degree) - Physical Education Teaching And Coaching

University of Indianapolis

Similar Profiles

CREATE PROFILE