Lisa True
Arundel,ME
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Servpro
Arundel, ME
11.2012 - 11.2022
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Started [Type] and developed policies and procedures for [Type] business.
- Kept records for production, inventory, income and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Kept up-to-date on regulatory changes affecting business operations.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
Director of Sales and Marketing
Viking Restoration
Portland, ME
Education
Double Major - Business Administration And Economics
University of Southern Maine
Portland, ME06-1988
Skills
- Exceptional customer service
- Building rapport
- Sales goals attainment
- Business development
- Lead database management
- Problem-solving
- Financial records analysis
- Goal oriented
- Verbal/written communication
- Conflict resolution
- Excellent people skills
- Service oriented
- Positive and professional
- Negotiation tactics
- Multi-tasking strength
- Relationship building
- Performance metrics analysis
- Data analytics
- Account management
- Project management
Timeline
Business Owner/Operator
Servpro
11.2012 - 11.2022
Director of Sales and Marketing
Viking Restoration
Double Major - Business Administration And Economics
University of Southern Maine