Matthew Trussell
Frederick,MD
Summary
Lead Dispatcher with expertise in issue resolution and record maintenance. Proven track record in coordinating logistics operations and improving team performance to boost efficiency and service quality.
Overview
27
27
years of professional experience
Work History
Lead Dispatcher
Harris Teeter
Frederick, Maryland
01.2023 - 02.2026
- Coordinated daily dispatch operations for efficient delivery scheduling.
- Oversaw routing of deliveries to optimize travel time and fuel efficiency.
- Trained new dispatch team members on operational procedures and software systems.
- Maintained accurate records of delivery schedules and driver assignments.
- Resolved issues related to delayed shipments or route changes promptly.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Deal Clerk
Darcars Toyota Of Frederick
Frederick, MD
06.2016 - 01.2023
- Coordinated scheduling of service appointments for customer convenience.
- Processed customer payments and maintained cash drawer integrity.
- Organized and maintained filing systems for documents, records, and correspondence.
- Answered phone calls, emails, and other inquiries from customers or vendors.
- Ensured compliance with all applicable laws regarding data protection and privacy.
Senior Pastor
The United Methodist Church
, TN
07.1999 - 02.2014
- Led worship services, guiding congregational participation and spiritual engagement.
- Provided pastoral care, supporting members through counseling and community outreach.
- Developed sermon series, crafting messages that resonate with diverse audiences.
- Coordinated church events, fostering community involvement and fellowship opportunities.
- Administered church programs, ensuring alignment with mission and community needs.
- Engaged in community service initiatives, promoting social justice and compassion outreach.
- Facilitated Bible study groups, encouraging scriptural understanding and personal growth.
- Organized weekly worship services, sermons, and other special events.
- Visited, counseled, and prayed with church members to provide pastoral care.
Education
M.Div - Theological Studies
Candler School of Theology
Atlanta, GA05-2004
Bachelor of Arts - Theology
Tennessee Wesleyan University
Athens05-1999
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-1994
Skills
- Dispatch operation coordination
- Routing optimization
- Team training
- Record maintenance
- Issue resolution
- Customer relationship management
Timeline
Lead Dispatcher
Harris Teeter
01.2023 - 02.2026
Deal Clerk
Darcars Toyota Of Frederick
06.2016 - 01.2023
Senior Pastor
The United Methodist Church
07.1999 - 02.2014
M.Div - Theological Studies
Candler School of Theology
Bachelor of Arts - Theology
Tennessee Wesleyan University
High School Diploma -
Shelbyville Central High School