Hi, I’m
Matthew Uecker
New York,NY
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, a focus on successful team building, a talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
years of professional experience
Work History
SUCCESS ACADEMY CHARTER SCHOOLSNew York, NY
Senior Operations Associate
07.2022 - Current
Job overview
- Managed and optimized 10 school-wide operational systems, including morning arrival, food service, facilities management, dismissals, and technology support
- Served as liaison between school leaders, staff, school safety agents, co-located schools, and the network office to ensure effective communication and problem resolution on a daily basis
- Provided training, coaching, and feedback to Operations Associates as well as newly hired non-operational staff members to foster their growth and development
- Conducted weekly audits and quality checks to ensure that all operational processes were executed accurately, efficiently, and with the highest level of customer service
- Created and managed project plans, timelines and budgets
- Observed each employee's individual strengths and provided concrete plans to improve performance
ALPHASENSENew York, NY
Sales Development Representative
01.2022 - 03.2022
Job overview
- Conducted research to identify customers and leads that led to cold-calling 50-100 potential clients each day to generate interest and set up meetings or demos
- Maintained accurate records of all leads and activities in the company's CRM system
- Collaborated with the marketing team to develop effective lead generation campaigns and messaging for potential clients
- Coordinated with account executives to ensure smooth handover of qualified leads and provided relevant information to support the sales process
- Stayed up-to-date on industry trends, market conditions, and competitors
UPS STOREBoise, ID
Manager
06.2018 - 02.2021
Job overview
- Successfully trained all new employees and scheduled shifts for a team of 6 retail associates to ensure seamless business operations every month
- Proactively ensured employee safety by skillfully handling disputes with aggressive customers, implementing proper packing procedures, and enforcing strict safety protocols
- Maintained accurate financial records by diligently recording daily expenses and issuing biweekly payroll to employees
- Provided outstanding customer service by greeting customers, offering assistance with a wide range of services including shipping, laminating, binding, printing, faxing, scanning, designing printouts, and mailbox setup, as well as processing returns and exchanges in a professional and courteous manner
- Displayed excellent communication skills by promptly responding to phone and email inquiries, fostering positive relationships with customers, and contributing to the overall success of the business
- Developed and implemented a new employee handbook and training manual to improve communication and ensure consistent adherence to policies and procedures
Education
WHITMAN COLLEGEWalla Walla
Bachelor of Arts from Anthropology
05.2018
Skills
- Strategic Vision
- Constructive Feedback
- Microsoft Office
- Exceptional Attention to Detail
- Onboarding / Training
- Project Management
- Written Communication
- Excellent Multitasking Abilities
- Conflict Management
- Office Supplies and Inventory
- Customer Service
- Administrative Operations
Timeline
Senior Operations Associate
SUCCESS ACADEMY CHARTER SCHOOLS
07.2022 - Current
Sales Development Representative
ALPHASENSE
01.2022 - 03.2022
Manager
UPS STORE
06.2018 - 02.2021
WHITMAN COLLEGE
Bachelor of Arts from Anthropology