Matthew Uresti
Fort Worth,TX
Summary
Strategic and results-driven leader with a decade of experience across operations, account management, and customer-facing roles in high-performance environments. Proven track record of leading teams, optimizing operational workflows, and delivering exceptional client outcomes in fast-paced, service-driven organizations.
Skilled in driving client retention, improving service KPIs, and managing complex stakeholder relationships across cross-functional teams. Adept at scaling processes, implementing operational efficiencies, and leveraging data insights to enhance the overall client journey.
Brings a strong foundation in relationship management, operational leadership, and performance coaching, with a passion for delivering a world-class client experience in high-growth environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Texas First Rentals
Aledo, TX
11.2025 - Current
- Manage end-to-end client workflows from initial request through fulfillment, including quote creation, account setup, reservation management, and service execution.
- Process and validate customer information, contracts, and rental documentation to ensure accuracy and timely execution of services.
- Maintain and track a daily pipeline of 10–20 active orders, proactively monitoring progress, identifying potential delays, and ensuring on-time completion.
- Serve as the central point of coordination between sales, operations, service teams, and customers to ensure seamless execution across all stages of the client lifecycle.
- Deliver rapid response times (≤15 minutes) on incoming requests, balancing multiple priorities while maintaining a high level of accuracy and attention to detail.
- Resolve complex service issues, including availability constraints, delivery challenges, and billing discrepancies, ensuring a consistent and high-quality client experience.
Founder / Operations & Business Development
Rank Trucking LLC
Fort Worth, TX
10.2023 - 01.2026
- Led end-to-end client experience strategy for a regional logistics operation, managing onboarding, service delivery, and ongoing client support across a multi-state customer base.
- Grew annual revenue to $980,000, managed a regional client base across four states, and maintained 95%+ on-time performance through operational efficiency and customer retention strategies.
- Increased client retention and repeat business by 30% through proactive relationship management and service optimization.
- Built and developed a high-performing team of drivers and support staff, implementing performance standards, accountability systems, and coaching practices to improve service consistency.
- Served as primary escalation point for complex client issues, resolving time-sensitive challenges while maintaining strong customer relationships.
- Analyzed operational and customer data to identify trends, improve service KPIs, and inform strategic business decisions.
- Collaborated with vendors, carriers, and partners to streamline operations and enhance service delivery.
Account Manager | Energy & Manufacturing
Integrity Bio-Chem
Cresson, TX
11.2020 - 03.2025
- Managed $1.3M in monthly revenue across a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with the operations team to build tailored processes to streamline customer-specific initiatives.
- Streamlined external & internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Coordinated efforts between engineering, design, procurement, and quality assurance departments to streamline product development cycles and improve overall productivity.
Sales Consultant
North Park Lincoln
San Antonio, TX
10.2018 - 11.2020
- Averaged 18 vehicle sales per month, exceeding sales goals by 12% consistently. North Park Lincoln 200/year car club member.
- Generated 30% of business through referrals and repeat clients, demonstrating strong relationship-building and retention capability.
- Collaborated across departments (F&I, inventory, service) to streamline processes and improve transaction efficiency.
- Delivered high-touch client experiences, maintaining 92% customer satisfaction through proactive communication and follow-up.
Internet Sales Coordinator
North Park Lincoln
06.2017 - 10.2018
- Set and managed 90–120 qualified sales appointments per month by converting online leads through prompt, personalized outreach
- Helped the dealership close 10%–12% of total internet leads, exceeding industry averages for lead-to-sale conversion
- Collaborated with the sales and BDC teams to optimize CRM usage, resulting in improved follow-up consistency and appointment show rates
- Monitored and analyzed lead sources to prioritize high-conversion channels, contributing to overall sales team performance
Associate Sales Consultant
North Park Lincoln
San Antonio, TX
03.2014 - 06.2017
- Supported the dealership’s top-performing sales rep, who averaged 26 vehicles sold per month, consistently ranking #1 in sales revenue and customer satisfaction
- Managed appointment setting, vehicle demonstrations, pre-sale walkthrough, and after-sale deliveries, ensuring seamless experiences that contributed to repeat business and referrals
- Played a key role in the rep’s qualification for the North Park Lincoln 300 Car Club, reflecting annual sales excellence and high client retention
Education
Bachelor of Science - Leadership Studies
Texas Tech University
Lubbock, TX2026
BBA - Communications
Arizona State University
Tempe, AZ2024
Skills
- Client Experience Strategy & Execution
- Product Demonstrations & Customer Education
- Client Retention & Satisfaction (NPS, CSAT)
- Strategic Planning & Continuous Improvement
- Workflow Optimization
- Stakeholder & Relationship Management
- Cross-Functional Team Collaboration
- Escalation Management & Complex Problem Resolution
- Service KPI Management (Onboarding Time, Resolution SLAs)
- Operational Process Improvement
Certification
Texas Tech University – Certifications in Team Leadership, Organizational Relationships, Staffing Strategies, and Career Development
Timeline
Inside Sales Representative
Texas First Rentals
11.2025 - Current
Founder / Operations & Business Development
Rank Trucking LLC
10.2023 - 01.2026
Account Manager | Energy & Manufacturing
Integrity Bio-Chem
11.2020 - 03.2025
Sales Consultant
North Park Lincoln
10.2018 - 11.2020
Internet Sales Coordinator
North Park Lincoln
06.2017 - 10.2018
Associate Sales Consultant
North Park Lincoln
03.2014 - 06.2017
Bachelor of Science - Leadership Studies
Texas Tech University
BBA - Communications
Arizona State University