Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Van Norman

Cincinnati

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

4
4
years of professional experience

Work History

Supervisor

SSA & Group
07.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Assistant Manager

Jimmy John's
07.2022 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Line Cook

Steak N Shake
07.2021 - 08.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Bachelor of Science - Criminal Justice

University of Cincinnati
Cincinnati, OH
05-2027

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Strategic planning
  • Inventory control
  • Staff development
  • Employee motivation

Timeline

Supervisor

SSA & Group
07.2025 - Current

Assistant Manager

Jimmy John's
07.2022 - 07.2025

Line Cook

Steak N Shake
07.2021 - 08.2021

Bachelor of Science - Criminal Justice

University of Cincinnati

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