Matthew Van Norman
Cincinnati,OH
Summary
Public safety professional with comprehensive understanding of security protocols and emergency response procedures. Known for strong focus on team collaboration and achieving results while adapting to changing needs. Valued for critical thinking skills and reliability in high-stress environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Cincinnati Zoo and Botanical Gardens
Cincinnati, OH
11.2025 - Current
- Monitored premises to ensure safety and compliance with regulations.
- Conducted regular patrols to deter criminal activity and enhance community security.
- Assisted in implementing safety protocols, ensuring adherence among staff and visitors.
- Trained new officers on procedures, promoting effective teamwork and operational efficiency.
- Developed reports on safety incidents, identifying areas for improvement in protocols.
Catering Associate
SSA & Group
Cincinnati, OH
08.2025 - Current
- Managed inventory levels, tracking supplies to minimize waste and optimize resource allocation.
- Implemented feedback mechanisms from clients to continuously improve service offerings and customer satisfaction.
- Developed standard operating procedures for catering operations, promoting consistency across all events.
- Provided friendly, courteous service to create memorable moments for guests.
Supervisor
SSA & Group
Cincinnati, OH
07.2025 - 10.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Jimmy John's
Cincinnati, OH
07.2022 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Line Cook
Steak N Shake
Cincinnati, OH
07.2021 - 08.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH05.2027
Skills
- Training and mentoring
- Staff management
- Attention to detail
- Strategic planning
- Staff development
- De-escalation strategies
- Customer service
- Decision-making
- Inventory control
- First aid certified
Certification
- Adult and Pediatric First Aid/CPR/AED Certified
Timeline
Public Safety Officer
Cincinnati Zoo and Botanical Gardens
11.2025 - Current
Catering Associate
SSA & Group
08.2025 - Current
Supervisor
SSA & Group
07.2025 - 10.2025
Assistant Manager
Jimmy John's
07.2022 - 07.2025
Line Cook
Steak N Shake
07.2021 - 08.2021
Bachelor of Science - Criminal Justice
University of Cincinnati