Matthew Varnum
Customer Service Representative
Surfside Beach,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Bilingual Medical Customer Service Representative
Little River Medical Center
07.2023 - Current
- Greet patients, staff and visitors.
- Schedule daily appointments, answer incoming calls, Patient reminder calls.
- Maintain a neat/well organized work area.
- File and pull patient charts daily.
- Register and update patient demographic information.
- Collect and enter patient payments.
- Maintain patient confidentially at all times.
- Maintain Center confidentiality and Code of Compliance per Policy.
- Interpret for Spanish speak patients.
- Perform other duties, as assigned.
MSFW Outreach Worker / Resource Specialist
South Carolina Department of Employment
7 2015 - 9 2020
- Provided services to Migrant Seasonal Farm Workers in nine counties where they work, live and gather as well as their employers in English and Spanish
- Observed living conditions to ensure compliance for MSFW stationed on-site
- Provided information regarding services available through SC Works Centers
- Provided information related to the Employment Complaint System, MSFW rights and how to file a complaint
- Made referrals to current employment opportunities and referrals to partner agencies that provide supportive services
- Conducted daily outreach during peak season to reach Migrants and Seasonal workers in South Carolina
- Maintained clear and concise outreach service logs for submission to State Monitor Advocate
- Completed and submit the monthly complaint system log and maintain all associated documentation as required to insure that the federal guidelines for the H2A visa are not being violated.
Spanish Medical Interpreter
Carolina Health Centers
04.2016 - 08.2019
- Interpreted in Spanish and English for migrant workers at the health clinic
- Assist the doctors and nurses with medical forms and patient discharge instructions
- Performed outreach in the migrant community to promote medical services offered to the migrant population
- Explained how to take medication properly as prescribed by the physician.
Unemployment Benefits Claims Examiner
South Carolina Department of Employment
05.2010 - 07.2015
- Interviewed claimants, employers and other interested parties to determine claimants past, present and future unemployment insurance eligibility
- Evaluated facts, reconciled conflicting employment information and issued formal, written appealable determinations by applying appropriate Federal and State Employment Laws/Regulations to authorize or disallow benefits
- Provided instructions via telephone on how to file an unemployment claim online
- Referred applicants to job openings or interview with other staff, in accordance with administrative guidelines or office procedures.
Bilingual Customer Service Representative
Otis S. Twilley Seed Co.
05.2005 - 05.2010
- Answered calls from farmers, Landscapers, and greenhouse growers
- Resolved issues regarding quality and planting instructions for English and Spanish speaking customers
- Entered orders in a timely manner received by mail and phone
- Attended trade shows to promote Products
- Sent out catalogues to prospective customers as well as current customers
- Processed orders to be shipped out.
Education
High School Diploma - General High School Curriculum
Ware Shoals High School
Ware Shoals, SC05.2001
3 Years of College or a Technical or Vocational School - Business Management
Piedmont Technical College
Greenwood, SCSkills
- Conflict resolution techniques
- Customer Relationship Building
- Claims Investigation
- Patient Registration
- Bilingual English/ Spanish
Certification
Oral Proficiency In Spanish/Advanced, The American Council On The Teaching Of Foreign Languages, 06/2013
Timeline
Bilingual Medical Customer Service Representative
Little River Medical Center
07.2023 - Current
Spanish Medical Interpreter
Carolina Health Centers
04.2016 - 08.2019
Unemployment Benefits Claims Examiner
South Carolina Department of Employment
05.2010 - 07.2015
Bilingual Customer Service Representative
Otis S. Twilley Seed Co.
05.2005 - 05.2010
MSFW Outreach Worker / Resource Specialist
South Carolina Department of Employment
7 2015 - 9 2020
High School Diploma - General High School Curriculum
Ware Shoals High School
3 Years of College or a Technical or Vocational School - Business Management
Piedmont Technical College