Matthew Viet Hy Ngo
Sacramento,Ca
Summary
Respectful, determined and ambitious hard worker with experience in sales, customer service, and management looking to join a team committed to providing efficiency and team work to fulfill the requirements of a successful learning environment.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Overview
9
9
years of professional experience
Work History
Security Supervisor/officer
Auxiliary Patrol Services
Sacramento, Ca
01.2022 - Current
- Worked with records and information
- Secure contracts with multiple different properties all over Sacramento
- Conducted payroll for over 200 guards
- Supervised a team of 200 security officers, ensuring the safety and security of the premises
- Developed and implemented comprehensive security protocols to mitigate risks and prevent unauthorized access
- Collaborated with law enforcement agencies during investigations, providing necessary information and support
- Maintained accurate records of incidents, accidents, and daily activities in compliance with company policies
- Trained new security personnel on standard operating procedures, emergency response protocols, and customer service skills
- Implemented a proactive approach to identify potential threats or vulnerabilities in the facility's security system
Cashier/Server
Pho Kim Anh
Sacramento, Ca
02.2020 - 01.2022
- Was able to take orders and fulfill orders in both English and Vietnamese
- Great Customer Service Experience
- Great dealing with customers and making sure orders are correct
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
Loan Officer Internship
Anew Lending
Elk Grove, CA
05.2017 - 08.2017
- Entered details such as payments, account information and call logs into the computer system.
- Copied, logged and scanned supporting documentation.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Education
Associate in Business Administration -
Cosumnes River Community College
Sacramento, Ca01-2020
High School Diploma - undefined
Monterey Trail High School
Elk Grove, Ca01-2018
Skills
- Leadership
- Self-motivated
- Customer engagement
- Interpersonal communication
- Multilingual
- Communication skill
- Management
- Conflict resolution
- Closing Sales
- Supervising Experience
- Team Leadership
- Team leadership
- Security officer development
LANGUAGES
English
Vietnamese
Timeline
Security Supervisor/officer
Auxiliary Patrol Services
01.2022 - Current
Cashier/Server
Pho Kim Anh
02.2020 - 01.2022
Loan Officer Internship
Anew Lending
05.2017 - 08.2017
High School Diploma - undefined
Monterey Trail High School
Associate in Business Administration -
Cosumnes River Community College