Shamima Begum
Warren,MI
Summary
Experienced catering operations supervisor adept at overseeing daily operations to ensure top-notch service delivery. Skilled in compiling detailed reports and providing strategic recommendations for process improvement. Proficient in managing large teams and fostering a culture of excellence. Known for resolving challenges swiftly and implementing rigorous security measures to maintain operational integrity and regulatory compliance.
Overview
6
6
years of professional experience
Work History
Security Supervisor/Officer
Unifi
Boston, MA
10.2020 - Current
- Conduct thorough observations of catering operations to uphold operational standards and promptly address any discrepancies, ensuring seamless service delivery.
- Compile comprehensive reports documenting daily activities, encompassing key performance indicators, challenges encountered, and strategic recommendations for managerial consideration.
- Provide adept supervision during daily shifts at catering and cargo facilities, managing a sizable workforce with proficiency, and fostering a culture of accountability and excellence.
- Employ astute problem-solving techniques to swiftly resolve operational challenges, mitigating disruptions and upholding service quality and customer satisfaction.
- Implement stringent security measures by meticulously screening carts, verifying truck seals, and ensuring compliance with regulatory standards, prioritizing the safety and integrity of catering operations.
Store Manager of Operations
7 eleven
Boston, MA
09.2018 - 09.2020
- Assume responsibility for overseeing front desk operations, including cashier duties and proficient stocking of products, ensuring seamless customer transactions and optimal inventory levels.
- Implement meticulous inventory control measures, conducting regular counts and strategic ordering to maintain optimal stock levels and prevent shortages, adhering strictly to company protocols and industry best practices.
- Uphold rigorous adherence to company policies and regulatory guidelines, fostering a culture of compliance among staff members to safeguard operational integrity and mitigate potential risks.
- Demonstrate adeptness in promptly and effectively addressing customer concerns and grievances, prioritizing customer satisfaction through proactive problem-solving and exemplary service delivery.
- Cultivate a collaborative and professional work environment by actively engaging with team members, promoting teamwork, and facilitating continuous learning and skill enhancement opportunities, leveraging strong interpersonal skills and a commitment to professional growth.
Education
Bachelor of Arts - History
Women's College
Sylhet Bangladesh 07.2018
High School Diploma -
Amborkhana Girls School
Sylhet Bangladesh 12-2014
Skills
- Team Leadership
- Conflict Management
- Investigations expert
- Safety and security procedures
- Performance Assessment
- Policy Enforcement
- Emergency Management
- Threat Assessment
Timeline
Security Supervisor/Officer
Unifi
10.2020 - Current
Store Manager of Operations
7 eleven
09.2018 - 09.2020
Bachelor of Arts - History
Women's College
High School Diploma -
Amborkhana Girls School
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