Matthew Vigil
Santa Fe,NM
Summary
Motivated professional dedicated to learning new skills, driving sales performance, and enhancing service quality through strong team leadership and strategic planning.
Overview
10
10
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
Santa Fe, New Mexico
08.2020 - Current
- Maximized sales by directing team members to deliver courteous, professional customer service.
- Maintained customer base and increased sales volume by implementing targeted account management strategies.
- Coordinated sales efforts with territory sales manager to improve market penetration and drive revenue growth.
- Trained team members on policies, customer service, and safety protocols to enhance overall service quality.
- Developed and posted work schedules using sales and payroll forecasting data.
- Monitored susceptible areas and enforced loss prevention procedures. Focused on billing, cash refunds, credit transfers, core and warranty processes, key control, safe operations, alarm codes, and shoplifting prevention.
Restaurant Waiter
Hotel Castaneda/Kin
Las Vegas , NM
11.2019 - 07.2020
- Provided exceptional customer service that enhanced overall dining experience.
- Processed orders accurately and efficiently to ensure timely delivery of service.
- Maintained cleanliness and organization of dining areas to support guest satisfaction.
Food Service Worker/Caterer
Sodexo USA
Las Vegas, New Mexico
09.2016 - 11.2019
- Recommended meals, beverages, and wine based on customer preferences to enhance dining experience.
- Set up stations with entrées, soups, salads, breads, condiments, and utensils.
- Restocked service area with food products and supplies to ensure availability. with necessary food products and supplies.
- Cleaned and sanitized equipment and work stations to uphold high hygiene standards.
Education
High School Diploma -
Robertson High School
Las Vegas, NM05-2018
Skills
- Sales optimization
- Profit and Loss management
- Adaptability
- Inventory control
- Merchandising
- Computer proficiency
- Scheduling/Timekeeping
- Problem solving
References
- Cecilia Barrientos, Regional Field Trainer, O'Reilly Auto Parts, (505) 720-0683
- Father Adrian Sisneros, Vocations Director/Priest, Catholic Church, (505) 247-1094
- Silvy Baca-Talamante, Store Manager, O'Reilly Auto Parts, (505) 753-1888
Timeline
Store Manager
O'Reilly Auto Parts
08.2020 - Current
Restaurant Waiter
Hotel Castaneda/Kin
11.2019 - 07.2020
Food Service Worker/Caterer
Sodexo USA
09.2016 - 11.2019
High School Diploma -
Robertson High School