Matthew Villalobos
Passaic,New Jersey
Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. I know how to promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills.
Overview
7
7
years of professional experience
Work History
Supervisor
Health Recovery Services
Hoboken, NJ
08.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Gathered, organized and input information into digital database.
Asset Protection Supervisor
Macys
Secaucus, NJ
06.2021 - Current
- Reported incidents by creating detailed and descriptive narratives of occurrences along with evidence and pictures of subject
- Oversaw employee package checks and trash checks to minimize inside theft
- Conducted store audits to identify problem areas or procedural deficiencies
- Reviewed and analyzed accident loss trends to develop effective risk control solutions
- Trained many members in my team in loss prevention activities, including operating surveillance systems and monitoring inventory
- Developed and administer successful systems to control the loss of company assets
- Trained the loss prevention team, managers and general employees on ways to spot risks and prevent losses.
Retail Customer Service Associate
Lowes
East Rutherford, New Jersey
04.2019 - 05.2021
- Worked as a closer in the Lumber & Building Materials department and as a closer, my mission is to make my department ready for the next day
- Floors must be swept, all products must be front-faced and flat stacked
- Down stocked what little I can as well as help all customers that need my assistance
- Lowes's main focus is to help customers and give them the best experience possible whenever they enter the building
- As a Lowe's associate, tried to increase the sale as much as possible without being too 'pushy'
- Assisted associates with problem resolutions; such as assisting them with carrying heavy products, spotting them on while they are on machines, and bringing down pallets for my fellow associates since I have my machine licenses
- Exceeded requirements in providing products and services to customers at all times
- Answered incoming calls and assisted customers with questions about products and how they are used.
Retail Worker
Shoprite
Passaic, New Jersey
03.2017 - 04.2019
- Started off as a bagger for about three months, afterwards my manager stated I was 'Fit to move on' and moved me to the frozen department
- Worked there for the remainder of my time there
- Maintained displays with expertise in product merchandising and attention to detail on all organizational needs, making sure all aisles are clean and front-faced
- Went above-and-beyond to help customers with merchandise needs or service problems, such as product information and product location
- Examined merchandise to ensure correct prices and displays, this way there is no confusion or frustration over incorrect prices between associates and customers
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.
Education
High School Diploma -
Passaic High School
Passaic, New Jersey06.2017
Skills
- Researching
- Conflict resolution
- Merchandise upselling
- Client communication
- Customer consulting
- Problem resolution
- Quality Standards
- Supervising Employees
- Set Up Devices
- Complex Problem-Solving
- Performance Motivation
- Leadership
- Mentoring
- Strategic Planning
Accomplishments
- Supervised team of 15 staff members.
- Promoted to Team Lead and Supervisor within 9 months of initial employment.
- Spearheaded the implementation of innovative strategies to enhance production efficiency.
Timeline
Supervisor
Health Recovery Services
08.2022 - Current
Asset Protection Supervisor
Macys
06.2021 - Current
Retail Customer Service Associate
Lowes
04.2019 - 05.2021
Retail Worker
Shoprite
03.2017 - 04.2019
High School Diploma -
Passaic High School
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