Matthew Villareal
Rancho Cucamonga,CA
Summary
Enthusiastic and results-driven Restaurant General Manager with 16 years of experience delivering exceptional dining experiences. Proven leader skilled in team development, operational efficiency, inventory management, and resolving kitchen and service challenges. Recognized for maintaining high standards, improving service quality, and fostering a positive, performance-focused culture committed to customer satisfaction and continuous improvement.
Overview
14
14
years of professional experience
Work History
Restaurant General Manager
El Pollo Loco
Montclair, CA
09.2025 - Current
- Led daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance service quality.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Fostered a positive team environment, promoting collaboration and high performance.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant General Manager
RBD California
Fontana , CA
04.2012 - Current
- Ensured compliance with health, safety and sanitation standards.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained and supervised staff members.
- Analyzed financial statements and prepared budgets for the restaurant.
- Kept up-to-date records of employee performance reviews.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Created weekly work schedules according to staffing needs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Managed budgeting process for training programs within the organization.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Oversaw training courses and promotional paths for professionals and leaders.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CA05.2013
Skills
- Purchasing
- Business Management
- Health Code Compliance
- Talent Development
- Food Safety
- Training and Development
- Restaurant Operations Management
- Hiring and Training
Certifications
- Servsafe
Timeline
Restaurant General Manager
El Pollo Loco
09.2025 - Current
Restaurant General Manager
RBD California
04.2012 - Current
High School Diploma -
Alta Loma High School