Matt Walder
DoorDash
Mesa,Arizona
12
years of professional experience
Proactive and adaptable professional with a solid background in sales and client management. Experienced in mentoring junior team members and streamlining processes to enhance customer satisfaction and service delivery.
Work History
Strategic Account Executive
4 Years 10 Months- Managed high-value client relationships to drive retention and revenue growth.
- Developed customized solutions to meet strategic needs of key accounts.
- Presented strategic insights and recommendations to executive stakeholders during quarterly reviews.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Led negotiations with clients to secure favorable contract terms and conditions.
Account Executive
11 Months- Mentored junior team members, fostering professional development and enhancing team performance.
- Streamlined communication processes between clients and internal teams, improving response times.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
Property Claims Adjuster
2 Years 1 Month- Evaluated property damage claims to determine coverage and appropriate compensation amounts.
- Collaborated with clients to gather documentation and evidence for claims processing.
- Analyzed claim data to identify trends and recommend process improvements.
- Led training sessions on new software tools for efficient claims management and reporting.
- Exercised proper judgment and decision making to analyze over 30 claims per week.
Assistant Branch Rental Manager
3 Years 2 Months- Managed daily operations, ensuring seamless branch functionality and customer satisfaction.
- Trained and mentored team members on rental processes and customer service excellence.
- Implemented process improvements that enhanced efficiency in vehicle maintenance scheduling.
- Oversaw inventory management, ensuring optimal fleet availability and compliance with standards.
- Developed strategies to increase sales through targeted promotional initiatives and customer engagement.
- Analyzed customer feedback to drive service enhancements and address operational challenges.
Education
Bachelor of Science - Business Management
Skills
Customer service
Value-based selling
Sales operations
Sales management
Contract negotiation
Data analysis
Market trend analysis
Client relationship management
Adaptive learning
Timeline
Strategic Account Executive
DoorDash
10.2021 - CurrentRead More
Account Executive
DoorDash
10.2020 - 09.2021Read More
Property Claims Adjuster
Allstate Corp
08.2018 - 09.2020Read More
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2014 - 05.2017Read More
Arizona State University
Bachelor of Science from Business Management
Read More