Matthew Walker
Schenectady
Summary
Dynamic Store Manager with a proven track record at Mavis Discount Tires, excelling in inventory management and employee training. Adept at enhancing customer service and resolving conflicts, I foster a high-performing team environment that drives sales and ensures compliance with safety standards. Committed to achieving operational excellence and maximizing productivity.
Overview
4
4
years of professional experience
Work History
Store Manager
Mavis Discount Tires
Troy
07.2025 - 09.2025
- Managed daily store operations and staff scheduling.
- Trained new employees on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with safety regulations and company policies.
- Assisted customers with product selection and service inquiries.
- Conducted regular team meetings to discuss performance and goals.
- Maintained a clean and organized store environment for customers.
- Collaborated with corporate teams to implement promotional strategies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Store Manager
Mavis Discount Tires
Schenectady
11.2022 - 08.2024
- Managed daily store operations and staff scheduling.
- Trained new employees on customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Ensured compliance with safety regulations and company policies.
- Assisted customers with product selection and service inquiries.
- Conducted regular team meetings to discuss performance and goals.
- Maintained a clean and organized store environment for customers.
- Collaborated with corporate teams to implement promotional strategies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Trainer
FedEx
Schenectady
06.2021 - 05.2022
- Facilitated training sessions on safety protocols and operational procedures.
- Developed training materials to support employee learning and development.
- Conducted assessments to evaluate trainee understanding and skills retention.
- Collaborated with management to identify training needs for team members.
- Utilized instructional technology to enhance training delivery and engagement.
- Provided ongoing support and coaching to new employees during onboarding.
- Monitored training effectiveness and suggested improvements for future sessions.
- Coordinated logistics for training events, including scheduling and material preparation.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
High School Diploma -
Rice High School
New York, NY06-2008
Skills
- Inventory management
- Staff scheduling
- Customer service
- Safety compliance
- Cash handling
- Sales forecasting
- Employee training
- Conflict resolution
- Effective communication
- Performance tracking
- Time management
- Team leadership
- Visual merchandising
- Budget administration
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
Mavis Discount Tires
07.2025 - 09.2025
Store Manager
Mavis Discount Tires
11.2022 - 08.2024
Trainer
FedEx
06.2021 - 05.2022
High School Diploma -
Rice High School
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