Matthew Weeks
Jamaica,USA
Summary
Security professional with 10 years of experience in customer service and safety management. Proven ability to adapt to new challenges and environments. Strong work ethic and exceptional interpersonal skills enhance team dynamics and client relations. Demonstrated capability to work independently and rapidly acquire new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Guard
UBS Arena
Long Island, NY
08.2022 - Current
- Responsible for ensuring the safety and security of all guests, staff, and performers during events.
- Monitoring and managing crowds to prevent overcrowding and ensure safe movement.
- Ensuring guests and staff comply to the venue's rules and regulations.
Operations Specialist
Lyft
NY
08.2017 - 03.2020
- Educated drivers and customers through personalized support interactions.
- Managed site operations, overseeing all rental activities and fleet management.
- Provided operational support by coordinating vehicle shuttling between locations.
- Implemented strategies to enhance customer experience and identify new opportunities.
- Acted as primary point of contact for site-related inquiries and issues.
Security Officer
Barclays center
Brooklyn, NY
01.2013 - 03.2017
- Delivered exceptional customer service to enhance guest experiences.
- Directed guests to seating efficiently and courteously.
- Reviewed over 200 cameras to ensure continuous building safety.
- Conducted bag checks to prevent entry of prohibited items.
Sales Associate
Party City
Jamaica, NY
01.2015 - 05.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting office supplies and technology products.
- Operated cash register and processed transactions efficiently.
Sales Associate
Staples
Jamaica, NY
08.2008 - 12.2013
- Provide customers with outstanding customers service.
- Receive and Stock inventory.
- Maintain and keep area clean restored and prepared store for next days opening.
- Operated cash register when needed.
Education
Associate's Degree - Human Services
Borough of Manhattan CC
New York, NYSkills
Customer service and support
- Data management
- Microsoft Office proficiency
- Security oversight
- Supervision skills
- Verbal and written communication
Certification
- Customer Support Professional certificate
- Fire Safety Certification
Timeline
Security Guard
UBS Arena
08.2022 - Current
Operations Specialist
Lyft
08.2017 - 03.2020
Sales Associate
Party City
01.2015 - 05.2016
Security Officer
Barclays center
01.2013 - 03.2017
Sales Associate
Staples
08.2008 - 12.2013
Associate's Degree - Human Services
Borough of Manhattan CC
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