Matthew James Wells
Chicago,IL
Overview
9
9
years of professional experience
Work History
Account Manager
StraightIn
Chicago, IL
01.2022 - 01.2024
- Developed outbound marketing campaigns tailored to diverse industries
- Managed client communications and customized messaging to optimize results
- Utilized a custom CRM for tracking interactions and integrating with client systems
- Secured new contracts, generating tens of thousands of dollars for the company
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Shift Lead
Walgreens
Chicago, IL
01.2018 - 01.2022
- Oversaw daily store operations and resolved conflicts
- Managed product ordering and financial balancing
- Supported staff in maintaining efficient workflows
Pharmacy Technician
Walgreens
Chicago, IL
01.2018 - 01.2022
- Collaborated with insurance companies to resolve patient issues
- Accurately filled and processed numerous prescriptions daily
Cashier
Lowe's
Lake in the Hills, IL
01.2015 - 01.2016
- Provided efficient checkout service for customers
- Assisted contractors with account setups for bulk purchases
Education
UW-Whitewater
Whitewater, WI01-2017
Cary-Grove High School
Cary, IL01-2015
Skills
- Leadership
- Problem solving
- Lateral Thinking
- Communication
- Microsoft Office Suite
- Various CRMs
- Marketing
- Account Management
- Teamwork and collaboration
- Client relations
Affiliations
- Formed teams for various e-sports to compete together at a high level towards a goal.
- Analyzing various data points of athletes in order to gain hidden insight into the players and the sports.
Languages
American English (Native), Spanish (Conversational, Japanese (Elementary)
Timeline
Account Manager
StraightIn
01.2022 - 01.2024
Shift Lead
Walgreens
01.2018 - 01.2022
Pharmacy Technician
Walgreens
01.2018 - 01.2022
Cashier
Lowe's
01.2015 - 01.2016
UW-Whitewater
Cary-Grove High School