Matthew Wesendunk

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

I worked the Niight shift from 10:30 pm to 6:00am by myself except for a few custodians. I was busy all night checking in members and cleaning up the whole gym. I was responsible for making sure every towel was cleaned and folded by 6:00am the next morning. The bathrooms/changing rooms/ showering rooms were not letf a mess with towels and other stuff. I had to stock all the bathrooms with soap and the showers with with shampoo/soap. I also had to make sure that the shower stalls were not left a mess with various garbage left in them like empty soap contains and toothpaste tubes and old tooth brushes and just various garbage like paper from bar soap packages. I had to make sure that all the toilet stalls were filled up with as much toilet paper as possible by 5:00am to 6:00am because the gym gets really busy in the morning and they want the other morning employees spending as much time as possible giving good customer service. I also had to try to check every one in that came to the gym to workout. I also had to stock all the soap to the laundry room. Bring all the towels from the back storage area to the laundry area. These soap containers and bails of new towels were very heavy and this job was somewhat physical. I also had to clean up the whole gym by about 5:00am . I put weights away and organized the gym sometimes 2-3 hours straight while I greeted and checked members in at the front desk I also had to make sure people remained safe at the gym and assured that there was a safe environment for people to workout in. The way of doing this was not to let people in the gym If they were not members to the gym and called the police if this situation happened. I was also trained on a special system that you plug people into in case they are having a heart attack and stopped breathing. We are suppose hook them up to it while the ambulance is on its way to the gym.

• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Monitored visitor access control systems including issuing identification badges when necessary.
• Greeted customers, answered general questions and directed to appropriate locations.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Maintained business office inventory and equipment by checking stock for needed supplies.

• Stocked shelves with newly arrived products.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of varied weights on regular basis.
• Faced products on shelves and displays to meet company policies.
• Provided customer service by answering questions about product location, price and availability.
• Replenished items to maintain stock availability.
• Maintained a neat, clean and orderly warehouse environment at all times.
• Organized storage areas for efficient use of space.
• Arranged merchandise in an attractive manner to promote sales.
• Ensured that all products were labeled properly before stocking the shelves.
• Greeted customers and retrieved requested products to drive satisfaction.
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
• Removed outdated products from shelves in accordance with company policy.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Inspected stock for damage or defects and reported issues to management.
• Participated in physical inventories of stock on hand periodically.
• Assisted customers by locating items and loading heavy purchases in vehicles.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Received and processed incoming shipments of merchandise.
• Updated product labels to reflect accurate pricing.
• Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
• Palletized merchandise for easy movement to sales floor locations.
• Assisted with store displays and window dressing as needed.
• Updated products with new pricing or temporary promotion signs to increase sales.
• Packed boxes for shipment using appropriate packing materials.
• Verified pricing accuracy on shelves against invoices from vendors.
• Resolved or assisted in handling routine customer concerns within established guidelines.
• Stocked shelves, racks, and bins with new or transferred merchandise.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Packed and unpacked items, checking breakables before stocking on shelves.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Operated forklift and pallet jack to transport heavy loads.
• Stamped price tags on merchandise, referring to official price lists.
• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Set up advertising signs on shelves and counters to attract customers and promote sales.

Stocked the whole store and Cleaned up the whole store every time I went to work there. l unloaded the merchandise trucks that came on Tuesday. Tuesday is the delivery day that my store puts all the sporting goods on display and puts them away after they are taken of the truck delivered unboxed and shelved in the back or the front. Made and organized new shelving to put all the products on. Organized all the shoes once they were taken off and the truck, usually took me two days For the most part I mostly sold shoes when I worked at Big 5 Sporting Goods.

• Ran drills, warmups and regular conditioning to build endurance in team of [Number] wrestlers.
• Showed athletes the proper methods for penetrating, lifting and pinning to avoid injuries.
• Mentored players one-on-one on [Type] and [Type] issues to boost confidence.
• Developed and implemented a comprehensive training program for wrestlers of all ages and abilities to help them reach their goals.
• Demonstrated proper moves, holds and takedowns during practice sessions.
• Provided feedback on performance during practice drills and matches.
• Implemented strategies that encouraged team unity among the wrestlers.
• Instructed wrestlers on mental preparation techniques prior to matches.
• Incorporated conditioning exercises into daily practices to build endurance.
• Analyzed opponents' style of play to develop effective countermeasures.
• Managed team budgets, equipment inventory and travel arrangements for athletes.
• Monitored academic progress of athletes to ensure eligibility standards were met.
• Assessed injuries suffered by athletes during competition or practice sessions.
• Encouraged sportsmanship among athletes before, during and after competitions.
• Designed drills that focused on improving technique while minimizing injury risk.
• Maintained records of individual athlete's performance at practices and competitions.
• Coached wrestling teams in various competitions, tournaments and dual meets.
• Organized practice sessions to improve technique, strength, speed and agility.
• Educated athletes in rules, strategies, sportsmanship and performance principles.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
• Conducted exercising drills to improve flexibility, stamina and strength of each player.
• Trained athletes in proper use of equipment for safety and maximum results.
• Communicated with coaches and athletes to discuss tournaments, competitions and other events.
• Developed exercise regimens targeting individual athlete needs.
• Planned strategies and selected optimal team lineups to execute game plans.
• Established clear benchmarks for performance and monitored individual and team progress.
• Adhered strictly to rules and regulations of activities department and district.
• Suggested exercise modifications to individual athletes to avoid strain and injury.

• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Greeted customers in a friendly and professional manner.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
• Sliced meats and cheeses and weighed deli items for customers.
• Maintained cleanliness of the deli area and equipment.
• Assisted customers with selecting products from the deli case or menu board.
• Rotated product on shelves to ensure freshness.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Processed payments on cash register and counted back bills and change to patrons.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Scrubbed and polished counters to remove debris and food.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Utilized point-of-sale system to process payments from customers.
• Operated cash register accurately and efficiently for customer transactions.
• Inspected labels on deli products to verify accuracy of pricing.
• Offered samples to promote and upsell specials.

Worked very hard in the Deli Department

• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Greeted customers in a friendly and professional manner.
• Sliced meats and cheeses and weighed deli items for customers.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
• Maintained cleanliness of the deli area and equipment.
• Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
• Assisted customers with selecting products from the deli case or menu board.
• Rotated product on shelves to ensure freshness.
• Stocked shelves with fresh items daily.
• Adhered to health regulations regarding food handling and sanitation standards.
• Adhered to health and safety standards while preparing food.
• Prepared all food orders according to customer specifications.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Followed company recipes for preparing foods such as soups, salads, sandwiches.
• Responded to customer questions regarding product availability.
• Resolved customer complaints in a timely manner while maintaining a polite demeanor.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Offered samples to promote and upsell specials.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Informed customers of deli specials to increase profits.
• Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Followed recipes and customer requests to prepare meals.
• Inspected labels on deli products to verify accuracy of pricing.
• Offered suggestions for additional items that would complement customer's order selections.
• Provided accurate pricing information when requested by customers.
• Provided customers with fresh product and correct portion size to minimize shrink.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Documented and entered special orders for event catering and party trays.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Maintained records such as inventory levels or sales figures.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Scrubbed and polished counters to remove debris and food.
• Maintained safe food handling practices to prevent germ spread.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Directed patrons to restrooms and other amenities within facility.
• Tailored orders to address customer allergies and gluten concerns.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
• Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
• Checked expiration dates on all food items to ensure freshness of products being sold.
• Provided excellent customer service to foster satisfaction and loyalty.
• Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
• Arranged baked goods in attractive displays inside bakery cases to increase sales.
• Used bread slicers and other bakery equipment to handle high-volume operations needs.
• Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
• Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
• Labeled bakery items by inputting data into digital weighing machine.
• Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
• Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
• Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
• Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
• Assisted bakery manager with coordinating product ordering, receiving, and stocking.
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
• Greeted incoming patrons, offered menu advice and documented order details and special preferences.
• Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
• Received incoming shipments of ingredients and supplies for baking operations.
• Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Bagged or packaged purchases and wrapped gifts.
• Ticketed, arranged and displayed merchandise to promote sales.

Work very hard in the Deli Department and the Bakery Department.