Matthew West
Clermont,FL
Summary
Customer service professional skilled in integrating technology and communication to resolve issues and provide an exceptional guest experience.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Progressive
Clermont, Florida
07.2024 - 09.2025
- Collaborated with team members to enhance customer service strategies.
- Resolved issues by providing effective solutions and guidance to clients.
- Assisted customers with inquiries regarding insurance policies and claims.
Guest Service Team Lead
Target
Clermont, FL
02.2018 - 04.2024
- Supervised guest service team to ensure high-quality customer interactions.
- Coordinated team schedules to optimize coverage during peak hours.
- Trained new team members on service protocols and company policies.
Guest Service Attendant
Target
Clermont, FL
03.2017 - 02.2018
- Provided exceptional customer service to enhance guest experience.
- Assisted guests with product inquiries and store navigation.
- Handled guest complaints professionally and resolved issues promptly.
Service Advocate
Target
Clermont, Florida
11.2016 - 03.2017
- Utilized point-of-sale systems to track inventory and process sales transactions swiftly.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Managed cash register, ensuring proper cash handling and balancing at shift end.
Computer Repair Technician
South Lake Computers
Clermont, Florida
02.2016 - 08.2016
- Educated customers on device maintenance and best practices.
- Diagnosed hardware and software issues for customer devices.
- Repaired and replaced faulty components in laptops and desktops.
Education
High School Diploma -
Lake Technical University
Eustis, FL09-2014
Some College (No Degree) -
Lake Sumter State College
Leesburg, FLSkills
- Customer service
- Issue Resolution
- Effective communication
- Adaptability to change
- Interpersonal skills
- Active listening
- Problem-solving skills
- Computer troubleshooting
Affiliations
Volunteer, FNPS - Florida (2019 - Present)
Timeline
Call Center Representative
Progressive
07.2024 - 09.2025
Guest Service Team Lead
Target
02.2018 - 04.2024
Guest Service Attendant
Target
03.2017 - 02.2018
Service Advocate
Target
11.2016 - 03.2017
Computer Repair Technician
South Lake Computers
02.2016 - 08.2016
High School Diploma -
Lake Technical University
Some College (No Degree) -
Lake Sumter State College